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Number of items: 32.
Journal Article
SΓΆnnichsen, SΓΆnnich, de Jong, Ad, Clement, Jesper, Maull, Roger and Voss, Christopher (2024) The circular economy : a transformative service perspective. Journal of Service Research . doi:10.1177/10946705241229423 ISSN 1552-7379. (In Press)
Voss, Christopher (2020) Towards an actionable and pragmatic view of impact. Academy of Management Discoveries, 6 (4). pp. 538-539. doi:10.5465/amd.2019.0113 ISSN 2168-1007.
Qiang, W., Voss, Christopher and Zhao, Xiaowei (2019) Deployment strategies for service innovation. IEEE Transactions on Engineering Management, 66 (4). pp. 514-528. doi:10.1109/TEM.2018.2850452 ISSN 0018-9391.
Akkermans, Henk, Voss, Christopher and Oers, Roeland van (2019) Ramp-up and ramp-down dynamics in digital services. Journal of Supply Chain Management, 55 (3). pp. 3-23. doi:10.1111/jscm.12189 ISSN 1523-2409.
Akkermans, Henk, Oppen, Willem van , Wynstra, Finn and Voss, Christopher (2019) Contracting outsourced services with collaborative key performance indicators. Journal of Operations Management, 65 (1). pp. 22-47. doi:10.1002/joom.1002 ISSN 0272-6963.
LariviΓ¨re, Bart, Bowen, David, Andreassen, Tor W., Kunz, Werner, Sirianni, Nancy J., Voss, Christopher, WΓΌnderlich, Nancy V. and De Keyser, Arne (2017) βService Encounter 2.0β : an investigation into the roles of technology, employees and customers. Journal of Business Research, 79 . pp. 238-246. doi:10.1016/j.jbusres.2017.03.008 ISSN 0148-2963.
Brax, Saara, Bask, Anu, Hsuan, Juliana and Voss, Christopher (2017) Service modularity and architecture β an overview and research agenda. International Journal of Operations & Production Management, 37 (6). pp. 686-702. doi:10.1108/IJOPM-03-2017-0191 ISSN 0144-3577.
Voss, Christopher, Perks, Helen, Sousa, Rui, Witell, Lars and WΓΌnderlich, Nancy (2016) Reflections on context in service research. Journal of Service Management, 27 (1). pp. 30-36. doi:10.1108/JOSM-04-2015-0115 ISSN 1757-5818.
Wang, Qiang, Zhao, Xiande and Voss, Christopher (2016) Customer orientation and innovation : a comparative study of manufacturing and service firms. International Journal of Production Economics, 171 . pp. 221-230. doi:10.1016/j.ijpe.2015.08.029 ISSN 0925-5273.
Zhang, Min, Zhao, Xiande, Voss, Christopher and Zhu, Guilong (2016) Innovating through services, co-creation and supplier integration : cases from China. International Journal of Production Economics, 171 . pp. 289-300. doi:10.1016/j.ijpe.2015.09.026 ISSN 0925-5273.
Ostrom, Amy L., Parasuraman, A., Bowen, David Earl, Patricio, Lia and Voss, Christopher (2015) Service research priorities in a rapidly changing context. Journal of Service Research, 18 (2). pp. 127-159. doi:10.1177/1094670515576315 ISSN 1094-6705.
Wuenderlich, Nancy V., Heinonen, Kristina, Ostrom, Amy L., Patricio, Lia, Sousa, Rui, Voss, Christopher and Lemmink, Jos G. A. M. (2015) βFuturizingβ smart service : implications for service researchers and managers. Journal of Services Marketing, 29 (6/7). pp. 442-447. doi:10.1108/JSM-01-2015-0040 ISSN 0887-6045.
Boer, Harry, Holweg, Matthias, Kilduff, Martin, Pagell, Mark, Schmenner, Roger and Voss, Christopher (2015) Making a meaningful contribution to theory. International Journal of Operations & Production Management, 35 (9). pp. 1231-1252. doi:10.1108/IJOPM-03-2015-0119 ISSN 0144-3577.
Wang, Qiang, Voss, Christopher, Zhao, Xiande and Wang, Zhiqiang (2015) Modes of service innovation : a typology. Industrial Management & Data Systems, 115 (7). pp. 1358-1382. doi:10.1108/IMDS-03-2015-0067 ISSN 0263-5577.
Srai, Jagjit Singh , MacCarthy, Bart, Lewis, Michael, Voss, Christopher and Narasimhan, Ram (2013) The same old methodologies? : perspectives on OM research in the postβlean age. International journal of operations & production management, Volume 33 (Number 7). pp. 934-956. doi:10.1108/IJOPM-08-2013-0373 ISSN 0144-3577.
Akkermans, Henk and Voss, Christopher (2013) The service bullwhip effect. International Journal of Operations & Production Management, Volume 33 (Number 6). pp. 765-788. doi:10.1108/IJOPM-10-2012-0402 ISSN 0144-3577.
Sousa, Rui and Voss, Christopher (2012) The impacts of e-service quality on customer behaviour in multi-channel e-services. Total Quality Management & Business Excellence, Volume 23 (Number 7-8). pp. 789-806. doi:10.1080/14783363.2012.661139 ISSN 1478-3363.
Done, Adrian, Voss, Christopher and Rytter, Niels Gorm (2011) Best practice interventions : short-term impact and long-term outcomes. Journal of Operations Management, 29 (5). pp. 500-513. doi:10.1016/j.jom.2010.11.007 ISSN 0272-6963.
Zomerdijk, Leonieke G. and Voss, Christopher (2011) NSD processes and practices in experiential services. Journal of Product Innovation Management, Volume 28 (Number 1). pp. 63-80. doi:10.1111/j.1540-5885.2010.00781.x ISSN 0737-6782.
Zomerdijk, L. G. and Voss, Christopher (2010) Service design for experience-centric services. Journal of Service Research, 13 (1). pp. 67-82. doi:10.1177/1094670509351960 ISSN 1094-6705.
Voss, Christopher (2010) Measurement of INNOVATION and DesignPerformance IN SERVICES. Design Management Journal, 3 (1). pp. 40-46. doi:10.1111/j.1948-7169.1992.tb00586.x ISSN 1045-7194.
Dul, Jan, Hak, Tony, Goertz, Gary and Voss, Christopher (2010) Necessary condition hypotheses in operations management. International journal of operations & production management, Volume 30 (Number 11). pp. 1170-1190. doi:10.1108/01443571011087378 ISSN 0144-3577.
Voss, Christopher and Hsuan, Juliana (2009) Service architecture and modularity. Decision Sciences, 40 (3). pp. 541-569. doi:10.1111/j.1540-5915.2009.00241.x ISSN 0011-7315.
Sousa, Rui and Voss, Christopher (2009) The effects of service failures and recovery on customer loyalty in eβservices. International Journal of Operations & Production Management, Volume 29 (Number 8). pp. 834-864. doi:10.1108/01443570910977715 ISSN 0144-3577.
Sousa, Rui and Voss, Christopher (2008) Contingency research in operations management practices. Journal of Operations Management, 26 (6). pp. 697-713. doi:10.1016/j.jom.2008.06.001 ISSN 0272-6963.
Silvestro, Rhian, Fitzgerald, Lin, Johnston, Robert and Voss, Christopher (1992) Towards a classification of service processes. International Journal of Service Industry Management, 3 (3). pp. 62-75. doi:10.1108/09564239210015175 ISSN 0956-4233.
Silvestro, Rhian, Johnston, Robert, Fitzgerald, Lin and Voss, Christopher (1990) Quality Measurement in Service Industries. International Journal of Service Industry Management, 1 (2). pp. 54-66. doi:10.1108/EUM0000000002803 ISSN 0956-4233.
Book Item
Voss, Christopher, Johnson, Mark and Godsell, Janet (2016) Case research. In: Karlsson, C., (ed.) Researching operations management. Routledge.
Voss, Christopher and Hsuan, Juliana (2011) Service science : the opportunity to re-think what we know about service design. In: Demirkan, Haluk and Spohrer, James C. and Vikas , Krishna, (eds.) The science of service systems. Service science. . New York: Springer. ISBN 9781441982704
Conference Item
Voss, Christopher, Johnson, Mark and Godsell, Janet (2015) Revisiting case research in operations management. In: EurOMA 2015, NeuchΓ’tel, Switzerland, 26 Jun - 1 Jul 2015
Journal Item
Li, Xiang, Zhao, Xiande, Lee, Hau L. and Voss, Christopher (2023) Building responsive and resilient supply chains : lessons from the COVID-19 disruption. Journal of Operations Management, 69 (3). pp. 352-358. ISSN 1873-1317 doi:10.1002/joom.1250
Digital Scholarly Resource
Berry, Leonard L., Reibstein, David J., Wijen, Frank, Van Wassenhove, Luk, Voss, Christopher, Gustafsson, Anders, Vereecke, Ann and Bolton, Ruth N. (2021) Encouraging business scholars to a societal impact. [Online]. (https://aacsb.edu/blog/2021/february/encouraging-b...)AACSB Insights.
This list was generated on Thu Mar 28 23:49:49 2024 GMT.