Slack, Nigel, Chambers, S., Johnston, Robert, 1953- and Betts, A. (2009) Operations and process management : principles and practice for strategic impact. Harlow: Prentice Hall/Financial Times. ISBN 9780273718512

Slack, Nigel, Chambers, S., Johnston, R. and Betts, A. (2008) Gerenciamento de peracoes e de processos : princípios e prática de impacto estratégico. Porto: Alegre Bookman. ISBN 9788560031962