Reynolds, Kate L. and Harris, Lloyd C..
Dysfunctional customer behavior severity : an empirical examination.
Journal of Retailing, Vol.85
(No.3, Sp.Iss. SI).
Reynolds, K.L and Harris, Lloyd C.
Factors associated with dysfunctional customer behaviour: an empirical study.
In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop
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