Jones, Sarahjane, Macintyre, Mairi and Neailey, Kevin (2012) An integrated safety measurement model : a new perspective for performance measurement. Working Paper. Coventry: WMG. (WMG Service Systems Research Group Working Paper Series, Vol.12).

Angelis, Jannis, Parry, Glenn and Macintyre, Mairi. (2012) Discretion and complexity in customer focused environments. European Management Journal, Vol.30 (No.5). pp. 466-472. ISSN 0263-2373

Angelis, Jannis, Macintyre, Mairi, Dhaliwal, Jag, Parry, Glenn and Siraliova, Jelena. (2011) Customer centered value creation. Issues of Business and Law, Vol.3 (No.3). pp. 11-19. ISSN 2029-1094

Meredith, James O., Grove, Amy L., Walley, Paul, Young, Fraser and Macintyre, Mairi. (2011) Are we operating effectively? A lean analysis of operating theatre changeovers. Operations Management Research, Vol.4 (No.3-4). pp. 89-98. ISSN 1936-9735

Grove, Amy L., Meredith, James O., Macintyre, Mairi, Angelis, Jannis and Neailey, Kevin. (2010) Lean implementation in primary care health visiting services in National Health Service UK. Quality and Safety in Health Care, Vol.19 (No.5). pp. 1-5. ISSN 1475-3898

Grove, Amy L., Meredith, James O., Macintyre, Mairi, Angelis, Jannis and Neailey, Kevin. (2010) UK health visiting: challenges faced during lean implementation. Leadership in Health Services, Vol.23 (No.3). pp. 204-218. ISSN 1751-1879