The Library
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Number of items: 39.
2016
Mellahi, Kamel and Harris, Lloyd C. (2016) Response rates in business and management research : an overview of current practice and suggestions for future directions. British Journal of Management, 27 (2). pp. 426-437. doi:10.1111/1467-8551.12154 ISSN 1045-3172.
2015
Harris, Lloyd C. and Russell-Bennett, Rebekah (2015) All Anglos are alike? A study of whinging Poms and bloody-minded Aussies. Journal of Marketing Management, Volume 31 (Number 7-8). pp. 827-855. doi:10.1080/0267257X.2014.988283 ISSN 0267-257X.
2014
Ogbonna, Emmanuel and Harris, Lloyd C. (2014) Organizational cultural perpetuation : a case study of an English premier league football club. British Journal of Management, Volume 25 (Number 4). pp. 667-686. doi:10.1111/1467-8551.12037 ISSN 1045-3172.
He, Hongwei and Harris, Lloyd C. (2014) Moral disengagement of hotel guest negative WOM : moral identity centrality, moral awareness, and anger. Annals of Tourism Research , Volume 45 . pp. 132-151. doi:10.1016/j.annals.2013.10.002 ISSN 0160-7383.
2013
Harris, Lloyd C. and Ogbonna, Emmanuel (2013) Forms of employee negative word-of-mouth : a study of front-line workers. Employee Relations, Volume 35 (Number 1). pp. 39-60. doi:10.1108/01425451311279401 ISSN 0142-5455.
Harris, Lloyd C. and Daunt, Kate L. (2013) Managing customer misbehavior : challenges and strategies. Journal of Services Marketing, Volume 27 (Number 4). pp. 281-293. doi:10.1108/08876041311330762 ISSN 0887-6045.
Kotler, Philip and Armstrong, Gary and Harris, Lloyd C. and Piercy, Nigel F., eds. (2013) Principles of marketing. Harlow, England : Pearson. ISBN 9780273742975
Harris, Lloyd C. (2013) Service employees and customer phone rage : an empirical analysis. European Journal of Marketing, Volume 47 (Number 3). pp. 463-484. doi:10.1108/03090561311297418 ISSN 0309-0566.
Fisk, Raymond P. and Harris, Lloyd C. and Bennett, Rebekah , eds. (2013) Serving customers : global services marketing perspective. Prahran, Vic: Tilde University Press. ISBN 9780734610997
2012
He, Hongwei, Li, Yan and Harris, Lloyd C. (2012) Social identity perspective on brand loyalty. Journal of Business Research, Vol.65 (No.5). pp. 648-657. doi:10.1016/j.jbusres.2011.03.007 ISSN 0148-2963.
Mathew, Jossy, Ogbonna, Emmanuel and Harris, Lloyd C. (2012) Culture, employee work outcomes and performance: An empirical analysis of Indian software firms. Journal of World Business, Vol.47 (No.2). pp. 194-203. doi:10.1016/j.jwb.2011.04.006 ISSN 1090-9516.
Harris, Lloyd C. (2012) 'Ripping off' tourists : an empirical evaluation of tourists' perceptions and service worker (mis)behavior. Annals of Tourism Research , Vol.39 (No.2). pp. 1070-1093. doi:10.1016/j.annals.2011.12.002 ISSN 0160-7383.
Daunt, Kate L. and Harris, Lloyd C. (2012) Motives of dysfunctional customer behavior : an empirical study. Journal of Services Marketing, Volume 26 (Number 4). pp. 293-308. doi:10.1108/08876041211237587 ISSN 0887-6045.
2011
Daunt, Kate L. and Harris, Lloyd C. (2011) Customers acting badly : evidence from the hospitality industry. Journal of Business Research, Vol.64 (No.10). pp. 1034-1042. doi:10.1016/j.jbusres.2010.10.010 ISSN 01482963.
Harris, Lloyd C. and Daunt, Kate L. (2011) Deviant customer behaviour : a study of techniques of neutralisation. Journal of Marketing Management, Vol.27 (No.7-8). pp. 834-853. doi:10.1080/0267257X.2010.498149 ISSN 0267-257X.
Harris, Lloyd C. and Ogbonna, Emmanuel (2011) Motives for service sabotage : an empirical study of front-line workers. In: 16th InternationalConference on Recent Advances in Retailing and Services Science, Ontario, Canada, 2009. Published in: Service Industries Journal, Volume 32 (Number 13). pp. 2027-2046. doi:10.1080/02642069.2011.582496 ISSN 0264-2069.
2010
Harris, Lloyd C. and Ogbonna, Emmanuel (2010) Hiding customer complaints: studying the motivations and forms of service employees' complaint concealment behaviours. British Journal of Management, Vol.21 (No.2). pp. 262-279. doi:10.1111/j.1467-8551.2008.00617.x ISSN 1045-3172.
Harris, Lloyd C. and Ogbonna, Emmanuel (2010) Antecedents and consequences of management-espoused organizational cultural control. Journal of Business Research, Vol.64 (No.5). pp. 437-445. doi:10.1016/j.jbusres.2010.03.002 ISSN 0148 2963.
Fisk, Ray, Grove, Stephen, Harris, Lloyd C., Keeffe, Dominique A., Daunt (nee Reynolds), Kate L., Russell-Bennett, Rebekah and Wirtz, Jochen (2010) Customers behaving badly: a state of the art review, research agenda and implications for practitioners. Journal of Services Marketing, Vol.24 (No.6). pp. 417-429. ISSN 0887-6045 doi:10.1108/08876041011072537
Harris, Lloyd C. (2010) Fraudulent consumer returns: exploiting retailers' return policies. European Journal of Marketing, Vol.44 (No.6). pp. 730-747. doi:10.1108/03090561011032694 ISSN 0309-0566.
Beetles, Andrea C. and Harris, Lloyd C. (2010) The role of intimacy in service relationships: an exploration. Journal of Services Marketing, Vol.24 (No.5). pp. 347-358. doi:10.1108/08876041011060459 ISSN 0887-6045.
2009
Reynolds, Kate L. and Harris, Lloyd C. (2009) Dysfunctional customer behavior severity : an empirical examination. Journal of Retailing, Vol.85 (No.3, Sp.Iss. SI). pp. 321-335. doi:10.1016/j.jretai.2009.05.005 ISSN 0022-4359.
Harris, Lloyd C. and Ogbonna, Emmanuel (2009) Service sabotage : the dark side of service dynamics. Business Horizons, Volume 52 (Number 4). pp. 325-335. doi:10.1016/j.bushor.2009.02.003 ISSN 00076813.
Harris, Lloyd C. and Dumas, A. (2009) Online consumer misbehaviour: an application of neutralization theory. Marketing Theory, Vol.9 (No.4). pp. 379-402. doi:10.1177/1470593109346895 ISSN 1470-5931.
2008
Harris, Lloyd C. and Ogbonna, E. (2008) The dynamics underlying service firm-customer relationships : insights from a study of English Premier League soccer fans. Journal of Service Research, Vol.10 (No.4). pp. 382-399. doi:10.1177/1094670508314711 ISSN 1094-6705.
Ghazali , E., Arnott, David and Harris, Lloyd C. (2008) Conceptualizing online service switching barriers and inducements. In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop ISSN 978-0-9552-6855-7.
Reynolds, K.L and Harris, Lloyd C. (2008) Factors associated with dysfunctional customer behaviour: an empirical study. In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop ISSN 978-0-9552-6855-7.
Harris, Lloyd C. (2008) Fraudulent return proclivity : an empirical analysis. Journal of Retailing, Volume 84 (Number 4). pp. 461-476. doi:10.1016/j.jretai.2008.09.003 ISSN 0022-4359.
Harris, Lloyd C., Ogbonna, Emmanuel and Goode, Mark M.H. (2008) Intra-functional conflict: an investigation of antecedent factors in marketing functions. European Journal of Marketing, Vol.42 (No.3/4). pp. 453-476. doi:10.1108/03090560810853011 ISSN 0309-0566.
Harris, Lloyd C. (2008) Introduction to the dark side of service dynamics. In: AMA SERVSIG International Research Conference 2008, ULMS, Liverpool, UK, June 2008. Published in: Proceedings of the AMA SERVSIG International Research Conference 2008
Tyler, K., Martin, C.L., Harris, Lloyd C. and Tan, D.J. (2008) Proceedings of the 22nd service conference and workshop - the future of service research and practice in a global world: service science, service logic, and service perspectives for markets, businesses and customers...quo vadis? University of Westminster, London: University of Westminster. ISBN 9780955268557
Harris, Lloyd C. and Ezeh, Chris (2008) Servicescape and loyalty intentions : an empirical investigation. European Journal of Marketing, Volume 42 (Numbers 3-4). pp. 390-422. ISSN 0309-0566 doi:10.1108/03090560810852995
Ogbonna, Emmanuel and Harris, Lloyd C. (2008) The adoption of information technology in a mature British family firm. In: Gupta, V., (ed.) Culturally-sensitive models of family business in Anglo region: a compendium using the GLOBE paradigm. Hyderabad; India: Icfai University Press, pp. 195-213. ISBN 978-813-140-899-5
2007
Harris, Lloyd C. (2007) Implementing strategic change. In: Baker, M.J. and Hart, S.J., (eds.) The Marketing Book. Oxford ; Boston: Butterworth-Heinemann, pp. 428-448.
1996
Harris, Lloyd C. (1996) Benchmarking against the theory of market orientation. Management Decision, 34 (2). pp. 25-29. doi:10.1108/00251749610110292 ISSN 0025-1747.
Harris, Lloyd C. (1996) Cultural obstacles to market orientation. Journal of Marketing Practice: Applied Marketing Science, 2 (4). pp. 36-52. doi:10.1108/EUM0000000004135 ISSN 1355-2538.
Harris, Lloyd C. (1996) The anti-planner's tactics to thwart planning initiation. Journal of Strategic Marketing, 4 (4). pp. 239-253. doi:10.1080/09652549600000007 ISSN 0965-254X.
Harris, Lloyd C. (1996) The application of Piercy and Morganβs dimensions of marketing planning. Management Decision, 34 (3). pp. 35-40. doi:10.1108/00251749610113659 ISSN 0025-1747.
Harris, Lloyd C. (1996) The impediments to initiating planning. Journal of Strategic Marketing, 4 (2). pp. 129-142. doi:10.1080/096525496346939 ISSN 0965-254X.
This list was generated on Fri Mar 29 02:09:08 2024 GMT.