He, Hongwei, Li, Yan and Harris, Lloyd C.. (2012) Social identity perspective on brand loyalty. Journal of Business Research, Vol.65 (No.5). pp. 648-657. ISSN 0148-2963

Mathew, Jossy, Ogbonna, Emmanuel and Harris, Lloyd C.. (2012) Culture, employee work outcomes and performance: An empirical analysis of Indian software firms. Journal of World Business, Vol.47 (No.2). pp. 194-203. ISSN 1090-9516

Harris, Lloyd C.. (2012) 'Ripping off' tourists : an empirical evaluation of tourists' perceptions and service worker (mis)behavior. Annals of Tourism Research , Vol.39 (No.2). pp. 1070-1093. ISSN 0160-7383

Daunt, Kate L. and Harris, Lloyd C.. (2012) Motives of dysfunctional customer behavior : an empirical study. Journal of Services Marketing, Volume 26 (Number 4). pp. 293-308. ISSN 0887-6045

Harris, Lloyd C.. (2012) 'Ripping off' tourists : an empirical evaluation of tourists' perceptions and service worker (mis)behavior. Annals of Tourism Research , Volume 39 (Number 2). pp. 1070-1093. ISSN 0160-7383

Daunt, Kate L. and Harris, Lloyd C.. (2011) Customers acting badly : evidence from the hospitality industry. Journal of Business Research, Vol.64 (No.10). pp. 1034-1042. ISSN 01482963

Harris, Lloyd C. and Daunt, Kate L.. (2011) Deviant customer behaviour: A study of techniques of neutralisation. Journal of Marketing Management, Vol.27 (No.7-8). pp. 834-853. ISSN 0267-257X (In Press)

Harris, Lloyd C. and Ogbonna, Emmanuel (2011) Motives for service sabotage: an empirical study of front-line workers. In: 16th InternationalConference on Recent Advances in Retailing and Services Science, Ontario, Canada, 2009. Published in: Service Industries Journal pp. 1-20.

Harris, Lloyd C. and Ogbonna, Emmanuel. (2010) Hiding customer complaints: studying the motivations and forms of service employees' complaint concealment behaviours. British Journal of Management, Vol.21 (No.2). pp. 262-279. ISSN 1045-3172

Harris, Lloyd C. and Ogbonna, Emmanuel. (2010) Antecedents and consequences of management-espoused organizational cultural control. Journal of Business Research, Vol.64 (No.5). pp. 437-445. ISSN 0148 2963

Fisk, Ray, Grove, Stephen, Harris, Lloyd C., Keeffe, Dominique A., Daunt (nee Reynolds), Kate L., Russell-Bennett, Rebekah and Wirtz, Jochen (2010) Customers behaving badly: a state of the art review, research agenda and implications for practitioners. Journal of Services Marketing, Vol.24 (No.6). pp. 417-429. ISSN 0887-6045

Harris, Lloyd C.. (2010) Fraudulent consumer returns: exploiting retailers' return policies. European Journal of Marketing, Vol.44 (No.6). pp. 730-747. ISSN 0309-0566

Beetles, Andrea C. and Harris, Lloyd C.. (2010) The role of intimacy in service relationships: an exploration. Journal of Services Marketing, Vol.24 (No.5). pp. 347-358. ISSN 0887-6045

Reynolds, Kate L. and Harris, Lloyd C.. (2009) Dysfunctional customer behavior severity : an empirical examination. Journal of Retailing, Vol.85 (No.3, Sp.Iss. SI). pp. 321-335. ISSN 0022-4359

Harris, Lloyd C. and Ogbonna, Emmanuel. (2009) Service sabotage : the dark side of service dynamics. Business Horizons, Vol.52 (No.4). pp. 325-335. ISSN 00076813

Harris, Lloyd C. and Dumas, A.. (2009) Online consumer misbehaviour: an application of neutralization theory. Marketing Theory, Vol.9 (No.4). pp. 379-402. ISSN 1470-5931

Harris, Lloyd C. and Ogbonna, E.. (2008) The dynamics underlying service firm-customer relationships : insights from a study of English Premier League soccer fans. Journal of Service Research, Vol.10 (No.4). pp. 382-399. ISSN 1094-6705

Ghazali , E., Arnott, David C. and Harris, Lloyd C. (2008) Conceptualizing online service switching barriers and inducements. In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop

Reynolds, K.L and Harris, Lloyd C. (2008) Factors associated with dysfunctional customer behaviour: an empirical study. In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop

Harris, Lloyd C.. (2008) Fraudulent Return Proclivity: An Empirical Analysis. Journal of Retailing, Vol.84 (No.4). pp. 461-476. ISSN 0022-4359

Harris, Lloyd C., Ogbonna, Emmanuel and Goode, Mark M.H.. (2008) Intra-functional conflict: an investigation of antecedent factors in marketing functions. European Journal of Marketing, Vol.42 (No.3/4). pp. 453-476. ISSN 0309-0566

Harris, Lloyd C. (2008) Introduction to the dark side of service dynamics. In: AMA SERVSIG International Research Conference 2008, ULMS, Liverpool, UK, June 2008. Published in: Proceedings of the AMA SERVSIG International Research Conference 2008

Tyler, K., Martin, C.L., Harris, Lloyd C. and Tan, D.J. (2008) Proceedings of the 22nd service conference and workshop - the future of service research and practice in a global world: service science, service logic, and service perspectives for markets, businesses and customers...quo vadis? University of Westminster, London: University of Westminster. ISBN 9780955268557

Harris, Lloyd C. and Ezeh, Chris (2008) Servicescape and loyalty intentions: an empirical investigation. European Journal of Marketing, Vol.42 (No.3-4). pp. 390-422. ISSN 0309-0566

Ogbonna, Emmanuel and Harris, Lloyd C. (2008) The adoption of information technology in a mature British family firm. In: Gupta, V., (ed.) Culturally-sensitive models of family business in Anglo region: a compendium using the GLOBE paradigm. Hyderabad; India: Icfai University Press, pp. 195-213. ISBN 978-813-140-899-5

Harris, Lloyd C. (2007) Implementing strategic change. In: Baker, M.J. and Hart, S.J., (eds.) The Marketing Book. Oxford ; Boston: Butterworth-Heinemann, pp. 428-448.