Vail, Laura, Sandhu, Harbinder, Fisher, Joanne D., Cooke, Heather, Dale, Jeremy, 1958- and Barnett, M. (Mandy). (2011) Hospital consultants breaking bad news with simulated patients : an analysis of communication using the Roter Interaction Analysis System. Patient Education and Counseling, Vol.83 (No.2). pp. 185-194. ISSN 0738-3991

Vail, Laura, Bosley, Sara, Petrova, Mila and Dale, Jeremy, 1958-. (2011) Healthcare assistants in general practice : a qualitative study of their experiences. Primary Health Care Research & Development, Vol.12 (No.1). pp. 29-41. ISSN 1463-4236

Petrova, Mila, Vail, Laura, Bosley, Sara and Dale, Jeremy, 1958-. (2010) Benefits and challenges of employing health care assistants in general practice : a qualitative study of GPs' and practice nurses' perspectives. Family Practice, Vol.27 (No.3). pp. 303-311. ISSN 0263-2136

Dale, Jeremy, 1958- and Vail, Laura (2010) The role of healthcare assistants in general practice. Nursing in Practice (No.52). pp. 68-72. ISSN 1473-9445