Number of items: 1.
Jenkins, Sarah, Delbridge, Rick and Roberts, Ashley.
(2010)
Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work.
Work, Employment & Society, Vol.24
(No.3).
pp. 546-564.
ISSN 0950-0170
This list was generated on Tue May 21 14:36:56 2013 BST.
