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Johnson, N. (Neil), Penny, Jean, Robinson, Dilys, Cooke, Matthew (Professor of clinical systems design), Fowler-Davis, Sally, Janes, Gillian and Lister, Sue (2010) Introducing service improvement to the initial training of clinical staff. Quality and Safety in Health Care, Vol.19 (No.3). pp. 205-207. doi:10.1136/qshc.2007.024984 ISSN 1475-3898.