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Spencer-Oatey, Helen, 1952-. (2005) Rapport management theory and culture. Intercultural Pragmatics, Vol.2 (No.3). pp. 335-346. ISSN 1612-295X

Spencer-Oatey, Helen, 1952- and Xing, Jianyu. (2005) Managing talk and non-talk in intercultural interactions : insights from two Chinese–British business meetings. Multilingua - Journal of Cross-Cultural and Interlanguage Communication, Vol.24 (No.1-2). pp. 55-74. ISSN 0167-8507

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