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Bridgewater, Sue and Egan, Colin (2001) International Marketing and Relationships. Profitable Marketing Relationships Series . Basingstoke, Hampshire: Palgrave Macmillan Ltd.. ISBN 978-033-373-378-3
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Sammut-Bonnici, Tanya and Sarkis, Joseph (2001) Performance measurement systems development in a telecommunications company. Production and Inventory Management Journal, Volume 42 (Number 1). pp. 19-24.