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Astafieva, N. and Kobzev, D. (Denis) (2008) Indoor allergens sensitisation of allergic patients in urban and rural areas of Saratov region. In: 27th Congress of the European-Academy-of-Allergology-and-Clinical-Immunology, Barcelona, Spain, Jun 07-11, 2008. Published in: Allergy, Vol.63 (Suppl.88). p. 468.
(2008) Succeeding through service innovation : a service perspective for education, research, business and government. Cambridge: University of Cambridge Institute for Manufacturing..
Cox, Andrew and Chicksand, Daniel. (2008) Rethinking policy options for industry : appropriateness in policies for industry and UK farming and food. Public Administration, 86 (3). pp. 813-836. ISSN 0033-3298
Cunliffe, Melissa and Johnston, Robert, 1953-. (2008) Complaint management and the role of the chief executive. Service Business, Vol.2 (No.1). pp. 47-63. ISSN 1862-8516
Johnston, Robert, 1953- and Clark, Graham (2008) Service operations management : improving service delivery. Harlow: Financial Times Prentice Hall. ISBN 9781405847322
Pongatichat, Panupak and Johnston, Robert, 1953-. (2008) Exploring strategy-misaligned performance measurement. International Journal of Productivity and Performance Management, Vol.57 (No.3). pp. 207-222. ISSN 1741-0401
Waller, Mathew, van Hoek, Remko, Ellinger, Alexander E. and Johnson, Mark. (2008) Great divides : internal alignment between logistics and peer functions. The International Journal of Logistics Management, Volume 19 (Number 2). pp. 110-129. ISSN 0957-4093