The Library

Browse by Department

Up a level
Export as [feed] Atom [feed] RSS 1.0 [feed] RSS 2.0
Group by: Item Type | Author | No Grouping
Jump to: Journal Article | Conference Item | Book | Report
Number of items: 6.

Journal Article

Cox, Andrew and Chicksand, Daniel. (2008) Rethinking policy options for industry : appropriateness in policies for industry and UK farming and food. Public Administration, 86 (3). pp. 813-836. ISSN 0033-3298

Cunliffe, Melissa and Johnston, Robert, 1953-. (2008) Complaint management and the role of the chief executive. Service Business, Vol.2 (No.1). pp. 47-63. ISSN 1862-8516

Pongatichat, Panupak and Johnston, Robert, 1953-. (2008) Exploring strategy-misaligned performance measurement. International Journal of Productivity and Performance Management, Vol.57 (No.3). pp. 207-222. ISSN 1741-0401

Conference Item

Astafieva, N. and Kobzev, D. (Denis) (2008) Indoor allergens sensitisation of allergic patients in urban and rural areas of Saratov region. In: 27th Congress of the European-Academy-of-Allergology-and-Clinical-Immunology, Barcelona, Spain, Jun 07-11, 2008. Published in: Allergy, Vol.63 (Suppl.88). p. 468.

Book

Johnston, Robert, 1953- and Clark, Graham (2008) Service operations management : improving service delivery. Harlow: Financial Times Prentice Hall. ISBN 9781405847322

Report

Bishop, Kevin, Bolan, Greg, Bowen, David, Cromack, Chris, Evans, Steve, Fisk, Raymond P., Ganz, Walter, Gregory, Mike, Johnston, Robert, 1953-, Lemmink, Jos et al.
(2008) Succeeding through service innovation : a service perspective for education, research, business and government. Cambridge: University of Cambridge Institute for Manufacturing..

This list was generated on Sat May 25 11:10:33 2013 BST.