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Giannakis, Mihalis. (2011) Conceptualizing and managing service supply chains. The Service Industries Journal, Vol. 31 (No. 11). pp. 1809-1823. ISSN 0264-2069
Giannakis, Mihalis and Louis, Michalis. (2011) A multi-agent based framework for supply chain risk management. Journal of Purchasing and Supply Management, Vol.17 (No.1). pp. 23-31. ISSN 1478-4092
Johnson, Mark R. D. (Mark Robert Dunmore), 1948- and Templar, Simon. (2011) The relationships between supply chain and firm performance. International Journal of Physical Distribution & Logistics Management, Volume 41 (Number 2). pp. 88-103. ISSN 0960-0035
Slack, Nigel, Brandon-Jones, Alistair and Johnston, Robert, 1953- (2011) Essentials of operations management. Harlow, England : Financial Times Prentice Hall. ISBN 9780273756194
Zomerdijk, Leonieke G. and Voss, Christopher A.. (2011) NSD processes and practices in experiential services. Journal of Product Innovation Management, Volume 28 (Number 1). pp. 63-80. ISSN 0737-6782