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Giannakis, Mihalis. (2011) Conceptualizing and managing service supply chains. The Service Industries Journal, Vol. 31 (No. 11). pp. 1809-1823. ISSN 0264-2069
Giannakis, Mihalis and Louis, Michalis. (2011) A multi-agent based framework for supply chain risk management. Journal of Purchasing and Supply Management, Vol.17 (No.1). pp. 23-31. ISSN 1478-4092
Johnson, Mark R. D. and Templar, Simon. (2011) The relationships between supply chain and firm performance. International Journal of Physical Distribution & Logistics Management, Volume 41 (Number 2). pp. 88-103. ISSN 0960-0035
Zomerdijk, Leonieke G. and Voss, Christopher. (2011) NSD processes and practices in experiential services. Journal of Product Innovation Management, Volume 28 (Number 1). pp. 63-80. ISSN 0737-6782
Slack, Nigel, Brandon-Jones, Alistair and Johnston, Robert (2011) Essentials of operations management. Harlow, England : Financial Times Prentice Hall. ISBN 9780273756194