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Public value and co-production : reconfiguring service delivery
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Cordella, Antonio, Paletti, Andrea and Shaikh, Maha (2017) Public value and co-production : reconfiguring service delivery. Academy of Management Proceedings, 2017 (1). 10577. doi:10.5465/ambpp.2017.132 ISSN 0065-0668.
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Official URL: http://dx.doi.org/10.5465/ambpp.2017.132
Abstract
Public sector organizations are increasingly adopting new modes of co-production to deliver services. Yet little is still known about the implications of this change for how public value is understood, constructed and re-constructed. This paper considers how and why co-production could be a valuable solution to produce public services, but also highlights the challenges that public sector organizations face when co-production is adopted without customization. We provide a conceptualization of how co-production types affect public sector organisations in the pursuit to deliver public value and, at the same time, make public services production and delivery more efficient and effective. However, we argue that co-production in the public sector demands for a new approach to manage and coordinate administrative activities. Moreover, to guarantee public value production public administrations need to monitor how public services are delivered in order to make co-production activities aligned with the overall action of the public administration. Our work contributes a) through a deeper engagement and conceptualization of how public sector co-production needs to be focused on public value creation and not on public service production processes; b) brings to focus the subtle shift needed to discuss how and why the adoption of co-production models that are successful in the private sector cannot be applied directly to public sector organisations, but instead need to be tailored to better understand the requirements of public value creation; and c) provides a configurational framing to help show how modes of production need to be balanced to create public value.
Item Type: | Journal Article | ||||||
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Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||
Journal or Publication Title: | Academy of Management Proceedings | ||||||
Publisher: | Academy of Management | ||||||
ISSN: | 0065-0668 | ||||||
Official Date: | 1 January 2017 | ||||||
Dates: |
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Volume: | 2017 | ||||||
Number: | 1 | ||||||
Article Number: | 10577 | ||||||
DOI: | 10.5465/ambpp.2017.132 | ||||||
Status: | Peer Reviewed | ||||||
Publication Status: | Published | ||||||
Access rights to Published version: | Restricted or Subscription Access |
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