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How does innovation emerge in a service ecosystem?
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Chandler, Jennifer D., Danatzis, Ilias, Wernicke, Carolin, Akaka, Melissa Archpru and Reynolds, David (2018) How does innovation emerge in a service ecosystem? Journal of Service Research . doi:10.1177/1094670518797479 ISSN 1094-6705.
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Official URL: https://doi.org/10.1177/1094670518797479
Abstract
To advance the study of innovation in complex settings, this study integrates the innovation, institutional theory, philosophy, and service-dominant logic literatures. Exploring the emergence of innovation and service ecosystem dynamics, researchers take an abductive approach anchored in over 4 years of case study data regarding a high technology solution in an Internet-of-Things setting. By framing innovation as a systemic process, the study reveals that (1) institutional reconciliation is an overlooked phase of innovation, (2) ideas are refined by four types of institutional reconciliation pressures (tensions, divergences, expected value, and service), and (3) innovation is influenced by plasticity in four ways (recursivity, temporality, complementarity, and continuity). Based on these findings, the authors outline a research agenda regarding four principles of innovation as a systemic process. The findings suggest that managers should nurture norms, rules, and beliefs through a systemic process that facilitates the emergence of innovation.
Item Type: | Journal Article | ||||||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > TK Electrical engineering. Electronics Nuclear engineering |
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Divisions: | Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group) | ||||||||
SWORD Depositor: | Library Publications Router | ||||||||
Library of Congress Subject Headings (LCSH): | Internet of things, Technological innovations, Executives -- Attitudes, Service industries | ||||||||
Journal or Publication Title: | Journal of Service Research | ||||||||
Publisher: | Sage Publications, Inc. | ||||||||
ISSN: | 1094-6705 | ||||||||
Official Date: | 24 September 2018 | ||||||||
Dates: |
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DOI: | 10.1177/1094670518797479 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Reuse Statement (publisher, data, author rights): | Chandler, Jennifer D., Danatzis, Ilias, Wernicke, Carolin, Akaka, Melissa Archpru and Reynolds, David (2018) How does innovation emerge in a service ecosystem? Journal of Service Research Copyright © 2018 The Author(s). Reprinted by permission of SAGE Publications. https://doi.org/10.1177/1094670518797479 | ||||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||||
Copyright Holders: | The Author(s) | ||||||||
Date of first compliant deposit: | 5 October 2018 | ||||||||
Date of first compliant Open Access: | 5 October 2018 |
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