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Innovation in legal services : the practices that influence ideation and codification activities
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Bourke, Jane, Roper, Stephen and Love, James H. (2020) Innovation in legal services : the practices that influence ideation and codification activities. Journal of Business Research, 109 . pp. 132-147. doi:10.1016/j.jbusres.2019.11.057 ISSN 0148-2963.
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Official URL: http://dx.doi.org/10.1016/j.jbusres.2019.11.057
Abstract
This study examines how firms' innovation practices affect ideation and knowledge codification. Building on previous studies of service innovation, we develop a hierarchic framework comprising firms’ innovation ‘activities’ and related ‘practices’. Using survey data on UK legal services firms, we then identify the individual practices that contribute to successful ideation and codification. Our study contributes to our understanding of how a structured and organised approach to innovation benefits professional services firms. Beneficial practices include multifunctional working, promoting effective team-working, developing in-house research capability, having a leadership team committed to innovation and having strong external relationships. Firms with owners from outside the focal services sector, in the present case legal services, prove more effective at both ideation and knowledge codification. We find little evidence that competition affects innovation, suggesting that de-regulation initiatives in the legal services sector have to improve if market forces are to operate effectively.
| Item Type: | Journal Article | |||||||||
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| Subjects: | K Law [Moys] > KN Common Law, Private Law | |||||||||
| Divisions: | Faculty of Social Sciences > Warwick Business School | |||||||||
| Library of Congress Subject Headings (LCSH): | Service industries -- Law and legislation, Technology and law, Legal services, Service industries -- Technological innovations | |||||||||
| Journal or Publication Title: | Journal of Business Research | |||||||||
| Publisher: | Elsevier Inc. | |||||||||
| ISSN: | 0148-2963 | |||||||||
| Official Date: | March 2020 | |||||||||
| Dates: |
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| Volume: | 109 | |||||||||
| Page Range: | pp. 132-147 | |||||||||
| DOI: | 10.1016/j.jbusres.2019.11.057 | |||||||||
| Status: | Peer Reviewed | |||||||||
| Publication Status: | Published | |||||||||
| Access rights to Published version: | Restricted or Subscription Access | |||||||||
| Date of first compliant deposit: | 20 December 2019 | |||||||||
| Date of first compliant Open Access: | 10 June 2021 | |||||||||
| RIOXX Funder/Project Grant: |
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