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Consumer law and policy in Kenya
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Malala, Joy (2018) Consumer law and policy in Kenya. Journal of Consumer Policy, 41 (4). pp. 355-371. doi:10.1007/s10603-018-9390-3 ISSN 1573-0700.
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Official URL: http://doi.org/10.1007/s10603-018-9390-3
Abstract
This contribution seeks to examine the consumer protection law and policy in Kenya with a view to understand how consumer issues, such as product safety and product liability, are addressed as well as the remedies for defective goods. It also seeks to understand the available provisions on the safety standards of consumer products, such as mobile phones, by highlighting the consumer issues that arise for mobile phone users with particular reference to the services provided by mobile network operators (MNOs) – i.e., the financial services and products – and how the consumer protection regime has addressed them. It will conclude by examining how the Kenyan consumer law has manifested itself, either by its influence on other states’ consumer laws and policies or the way(s) in which its own laws have been influenced by foreign and supranational consumer laws. References will be made with regard to the influence by the European Commission (EC) Product Safety Directive, the EC Product Liability Directive, the EC Consumer Sales Directive and the EC Unfair Commercial Practices Directive. Furthermore, this contribution will highlight the challenges encountered with respect to the achievement of a consumer protection regime in Kenya, as a result of the fragmentation of the law and policies.
Item Type: | Journal Article | ||||||||
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Divisions: | Faculty of Social Sciences > School of Law | ||||||||
Journal or Publication Title: | Journal of Consumer Policy | ||||||||
Publisher: | Springer | ||||||||
ISSN: | 1573-0700 | ||||||||
Official Date: | December 2018 | ||||||||
Dates: |
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Volume: | 41 | ||||||||
Number: | 4 | ||||||||
Page Range: | pp. 355-371 | ||||||||
DOI: | 10.1007/s10603-018-9390-3 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Restricted or Subscription Access |
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