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Exploring the root causes of servitization challenges : an organisational boundary perspective
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Ziaee Bigdeli, Ali, Kapoor, Kawaljeet, Schroeder, Andreas and Omidvar, Omid (2021) Exploring the root causes of servitization challenges : an organisational boundary perspective. International Journal of Operations & Production Management, 41 (5). pp. 547-573. doi:10.1108/IJOPM-08-2020-0507 ISSN 0144-3577.
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Official URL: http://dx.doi.org/10.1108/IJOPM-08-2020-0507
Abstract
Purpose
This paper explains how servitization disrupts long-established internal and external boundaries of product-focused manufacturers and investigates the root causes of servitization challenges.
Design/methodology/approach
The authors draw from the collective experiences of 20 senior executives from ten multinational manufacturers involved in servitization, using a multiple case study approach, and employ a codebook thematic analysis technique.
Findings
The authors develop an integrative framework based on the theoretical notions of power, competency and identity boundaries to offer insights into the root causes of various servitization-related challenges.
Research limitations/implications
Although the extant literature discusses servitization challenges, it does not examine the underlying root causes that create them in the first place. This study contributes to the extant research by establishing rational links between organisational boundaries (internal and external) and servitization challenges in the interest of building a coherent and systematically integrated body of theory that can be successfully applied and built upon by future research.
Practical implications
This study provides a foundation for managers to recognise, anticipate and systematically manage various boundary-related challenges triggered by servitization.
Originality/value
It is one of the first studies to employ the concept of organisational boundary to understand the challenges created by servitization and to account for both internal (between different functions of the same organisation) and external boundaries (between an organisation and its external stakeholders) to establish a holistic understanding of the impacts of servitization on manufacturers.
| Item Type: | Journal Article | ||||||
|---|---|---|---|---|---|---|---|
| Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||
| Journal or Publication Title: | International Journal of Operations & Production Management | ||||||
| Publisher: | Emerald Group Publishing Ltd. | ||||||
| ISSN: | 0144-3577 | ||||||
| Official Date: | 13 August 2021 | ||||||
| Dates: |
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| Volume: | 41 | ||||||
| Number: | 5 | ||||||
| Page Range: | pp. 547-573 | ||||||
| DOI: | 10.1108/IJOPM-08-2020-0507 | ||||||
| Status: | Peer Reviewed | ||||||
| Publication Status: | Published | ||||||
| Access rights to Published version: | Restricted or Subscription Access | ||||||
| Related URLs: |
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