Criscuolo, Paola, Salter, Ammon and Sheehan, Tony (2007) Making knowledge visible : using expert yellow pages to map capabilities in professional services firms. Research Policy, 36 (10). pp. 1603-1619. doi:10.1016/j.respol.2007.08.005 ISSN 0048-7333.

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Abstract

Professional services firms survive by exploiting the skills and knowledge of their employees to deliver a range of projects for clients. As a result of working on these projects, an organization's capabilities evolve in unpredictable and often divergent ways. In order to help their staff conduct these projects, services firms have invested heavily in knowledge management systems. To date, few attempts have been made to use the information contained in these knowledge management systems to understand the nature and evolution of capabilities in professional services firms. Using the expert yellow pages of Arup, one of the world's leading engineering consultancies, we develop a new approach based on co-word and proximity analysis to map the knowledge and skills of professional services firms. This approach provides a mechanism to allow such firms to better understand what they know and help them to deploy their skills in new and potentially lucrative ways.

Item Type:	Journal Article
Divisions:	Faculty of Social Sciences > Warwick Business School
Journal or Publication Title:	Research Policy
Publisher:	Elsevier BV
ISSN:	0048-7333
Official Date:	December 2007
Dates:	Date Event December 2007 Published
Volume:	36
Number:	10
Page Range:	pp. 1603-1619
DOI:	10.1016/j.respol.2007.08.005
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access

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