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Training primary care staff in delivering the primary care consultation remotely : a systematic review
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Parsons, Joanne, Salman, Bilal, Leach, Helen, Watson, Eleanor and Atherton, Helen (2023) Training primary care staff in delivering the primary care consultation remotely : a systematic review. BJGP Open, 7 (4). BJGPO.2023.0110. doi:10.3399/BJGPO.2023.0110 ISSN 2398-3795.
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Official URL: https://doi.org/10.3399/BJGPO.2023.0110
Abstract
Background Remote consultations are widely used in primary care and the levels of use have increased hugely since the onset of the Covid-19 pandemic. Despite this, primary care clinicians lack formal training in delivering these. There is a need to understand how training might best be delivered and what evidence there is to support this.
Aim To summarise existing published literature about training primary care staff in conducting primary care consultation remotely, to outline which models of training may be effective and identify unanswered questions for future research.
Design & setting Systematic review of studies in primary care.
Method Databases were searched using a pre-defined search strategy. Title, abstract and full text screening was conducted to identify eligible studies for inclusion in the review. Quality of included studies was assessed, and findings were synthesised to answer the research questions.
Results We included 11 studies. Seven examined training on remote consultations with trainee GPs or residents and four with qualified primary care clinicians. Training described led to overall positive change, including increased confidence and self-efficacy in delivering remote consultations. Furthermore, trainees reported increased use of remote consultations, increased efficiency and increased engagement from patients. Studies where training involved workshops or didactic learning alongside experiential learning resulted in more positive feelings and more confidence about how technology could aid consultations.
Conclusion There is limited evidence on training primary care staff in conducting remote consultations. Available evidence indicates that training has a positive impact on clinician and staff ability to deliver remote consultation.
Item Type: | Journal Article | ||||||||
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Subjects: | R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine |
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Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Clinical Trials Unit Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School |
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Library of Congress Subject Headings (LCSH): | Telecommunication in medicine, Medical Informatics, Physician and patient, Primary health care -- Study and teaching, Allied health personnel -- Training of, Medicine -- Study and teaching (Graduate), Medical students -- Training of, Primary care (Medicine) -- Study and teaching -- Great Britain, Physicians (General practice) -- Education -- Great Britain, Medical education -- Great Britain | ||||||||
Journal or Publication Title: | BJGP Open | ||||||||
Publisher: | Royal College of General Practitioners | ||||||||
ISSN: | 2398-3795 | ||||||||
Official Date: | December 2023 | ||||||||
Dates: |
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Volume: | 7 | ||||||||
Number: | 4 | ||||||||
Article Number: | BJGPO.2023.0110 | ||||||||
DOI: | 10.3399/BJGPO.2023.0110 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Open Access (Creative Commons) | ||||||||
Copyright Holders: | Copyright © 2023, The Authors | ||||||||
Date of first compliant deposit: | 22 August 2023 | ||||||||
Date of first compliant Open Access: | 22 August 2023 | ||||||||
RIOXX Funder/Project Grant: |
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