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Buyer abusive behavior and supplier welfare : an empirical study of truck owner–operators
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Kim, Seongtae, Chae, Sangho, Wagner, Stephan M. and Miller, Jason W. (2022) Buyer abusive behavior and supplier welfare : an empirical study of truck owner–operators. Journal of Supply Chain Management, 58 (4). pp. 90-111. doi:10.1111/jscm.12285 ISSN 1523-2409.
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WRAP-buyer-abusive-behavior-supplier-welfare-empirical-study-truck-owner–operators-Chae-2022.pdf - Published Version - Requires a PDF viewer. Available under License Creative Commons Attribution Non-commercial No Derivatives 4.0. Download (3152Kb) | Preview |
Official URL: http://dx.doi.org/10.1111/jscm.12285
Abstract
The increase in stakeholder pressure for responsible business draws closer public scrutiny when buyers use their power advantage illegitimately to exploit weaker suppliers. In this study, we develop the novel concept of buyer abusive behavior (BAB) and examine BABs exerted by buyers of trucking services against truck owner–operators as their suppliers. This focus is timely given the recent emergence of online platform businesses where precarious work and associated worker abuse are prevalent. Building on the theory of power imbalance and risk-taking behavior, we elaborate on how BAB can jeopardize supplier welfare that comprises performance and safety. The analysis of the data pertaining to 260 owner–operators in South Korea shows that contract-unrelated BAB (e.g., buyer's request for money and valuables) harms supplier performance and supplier safety while contract-related BAB (e.g., buyer's unfair subcontract price decision) does not. Furthermore, the positive relationship between supplier performance and supplier safety is attenuated by contract-related BAB but reinforced by contract-unrelated BAB. We contribute to the growing body of the literature on decent work by exposing BAB as a major detriment to supplier worker welfare and laying the groundwork for the development of theories on power abuse and working conditions in multi-tiered subcontracting work environments.
Item Type: | Journal Article | ||||||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HE Transportation and Communications H Social Sciences > HF Commerce |
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Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management Faculty of Social Sciences > Warwick Business School |
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Library of Congress Subject Headings (LCSH): | Business logistics , Business logistics -- Contracting out, Trucking -- Subcontracting , Industrial relations, Purchasing -- South Korea, Trucking -- South Korea | ||||||||
Journal or Publication Title: | Journal of Supply Chain Management | ||||||||
Publisher: | Wiley-Blackwell Publishing, Inc. | ||||||||
ISSN: | 1523-2409 | ||||||||
Official Date: | October 2022 | ||||||||
Dates: |
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Volume: | 58 | ||||||||
Number: | 4 | ||||||||
Page Range: | pp. 90-111 | ||||||||
DOI: | 10.1111/jscm.12285 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Open Access (Creative Commons) | ||||||||
Date of first compliant deposit: | 21 September 2023 | ||||||||
Date of first compliant Open Access: | 25 September 2023 |
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