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Achieving service innovation through a health education programme
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Hipwell, Alison (2012) Achieving service innovation through a health education programme. In: Macaulay, Linda A. and Miles, Ian and Zhao, Liping and Wilby, Jennifer and Tan, Yin Leng and Theodoulidis, Babis, (eds.) Case Studies in Service Innovation. Service Science: Research and Innovations in the Service Economy . New York: Springer, pp. 81-83. ISBN 9781461419716
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Official URL: http://dx.doi.org/10.1007/978-1-4614-1972-3_15
Abstract
International evidence confirms that patient educational self-management courses help people with long-term conditions to improve their daily health management, which benefits their quality of life and, in the UK, provides a small cost saving. People from South Asian backgrounds who live in the UK experience substantially worse health than other groups, yet few South Asian people attended the pilot phase of one self-management course: the Government-funded Expert Patients Programme (EPP). The six structured sessions last 2½ hours per week, and are delivered by trained tutors. Key topics include communication, nutrition, exercise, cognitive symptom management, contracting and problem-solving. For the current case study, Punjabi Sikh Indian women were offered experiential insights about living with arthritis and attending the EPP. Analysis revealed promising areas for service innovation and improvement around components of this course and its delivery, which may in turn result in improved resource efficiency and quality of life for this group.
| Item Type: | Book Item | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Biomedical Sciences > Translational & Experimental Medicine > Metabolic and Vascular Health (- until July 2016) Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School |
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| Series Name: | Service Science: Research and Innovations in the Service Economy | ||||
| Publisher: | Springer | ||||
| Place of Publication: | New York | ||||
| ISBN: | 9781461419716 | ||||
| ISSN: | 1865-4924 | ||||
| Book Title: | Case Studies in Service Innovation | ||||
| Editor: | Macaulay, Linda A. and Miles, Ian and Zhao, Liping and Wilby, Jennifer and Tan, Yin Leng and Theodoulidis, Babis | ||||
| Official Date: | 2012 | ||||
| Dates: |
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| Page Range: | pp. 81-83 | ||||
| DOI: | 10.1007/978-1-4614-1972-3_15 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published |
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