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Martin, Dave R., Procter, Rob, Mariani, John and Rouncefield, Mark (2007) Working the contract. In: 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces. Published in: OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces pp. 241-248. ISBN 9781595938725 .
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Official URL: http://dx.doi.org/10.1145/1324892.1324945
Abstract
This paper presents data and analysis from a long term ethnographic study of the design and development of an electronic patient records system in a UK hospital Trust. The project is a public private partnership (PPP) between the Trust and a US based software house (OurComp) contracted to supply, configure and support their customizable-off-the-shelf (COTS) healthcare information system in cooperation with an in-hospital project team. Given this contractual relationship for system delivery and support (increasingly common, and 'standard' in UK healthcare) we focus on the ways in which issues to do with the 'contract' enter into and impinge on everyday design and deployment work as part of the process of delivering dependable systems.
Item Type: | Conference Item (Paper) | ||||
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Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||
Journal or Publication Title: | OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces | ||||
Publisher: | ACM Press | ||||
ISBN: | 9781595938725 | ||||
Official Date: | 28 November 2007 | ||||
Dates: |
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Page Range: | pp. 241-248 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Conference Paper Type: | Paper | ||||
Title of Event: | 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces | ||||
Type of Event: | Conference |
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