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Outsourcing the procurement of agency workers : the impact of vendor managed services in English social care
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Hoque, Kim, Kirkpatrick, I., Lonsdale, Chris and De Ruyter, Alex (2011) Outsourcing the procurement of agency workers : the impact of vendor managed services in English social care. Work, Employment & Society, 25 (3). pp. 522-539. doi:10.1177/0950017011407971 ISSN 0950-0170.
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Official URL: http://dx.doi.org/10.1177/0950017011407971
Abstract
In recent years marked changes have occurred in the way employers recruit and select agency workers, with this activity increasingly being outsourced to third party organizations providing ‘vendor managed services’ (VMS). Drawing on data from a study of English social services, this article explores the consequences of this outsourcing. The findings reveal that although VMS has delivered cost savings, it has also resulted in less effective placement matching, rising line manager workloads and concerns about service quality. In the conclusion the wider implications of VMS for the future development of partnerships between employers and employment agencies are discussed.
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
Journal or Publication Title: | Work, Employment & Society | ||||
Publisher: | Sage Publications Ltd. | ||||
ISSN: | 0950-0170 | ||||
Official Date: | September 2011 | ||||
Dates: |
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Volume: | 25 | ||||
Number: | 3 | ||||
Page Range: | pp. 522-539 | ||||
DOI: | 10.1177/0950017011407971 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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