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Supply chain management for servitised products : a multi-industry case study
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Johnson, Mark and Mena, Carlos (2008) Supply chain management for servitised products : a multi-industry case study. International Journal of Production Economics, 114 (1). pp. 27-39. doi:10.1016/j.ijpe.2007.09.011 ISSN 0925-5273.
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Official URL: http://dx.doi.org/10.1016/j.ijpe.2007.09.011
Abstract
Manufacturers are combining products and services to provide greater value to the customer and to facilitate longer more profitable relationships. Organisations that pursue this route are following a strategy of servitisation, which requires the effective management of supply chains. Using a framework developed from the extant literature, case studies were conducted to explore the challenges and opportunities that face the supply chain management function within organisations that are pursuing a servitisation strategy. The case studies indicate that servitised supply chains are different to their production counterparts and need to be more responsive, relying on real-time information.
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
Journal or Publication Title: | International Journal of Production Economics | ||||
Publisher: | Elsevier | ||||
ISSN: | 0925-5273 | ||||
Official Date: | July 2008 | ||||
Dates: |
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Volume: | 114 | ||||
Number: | 1 | ||||
Page Range: | pp. 27-39 | ||||
DOI: | 10.1016/j.ijpe.2007.09.011 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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