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Reconfiguring boundary relations : robotic innovations in pharmacy work
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Barrett, M., Oborn, Eivor, Orlikowski, W. J. and Yates, J. (2012) Reconfiguring boundary relations : robotic innovations in pharmacy work. Organization Science, 23 (5). pp. 1448-1466. doi:10.1287/orsc.1100.0639 ISSN 1047-7039.
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Official URL: http://dx.doi.org/10.1287/orsc.1100.0639
Abstract
Robotics is a rapidly expanding area of digital innovation with important implications for organizational practice in multioccupational settings. This paper explores the influence of robotic innovations on the boundary dynamics of three different occupational groups—pharmacists, technicians, and assistants—working in a hospital pharmacy. We extend Pickering's tuning approach [Pickering, A. 1995. The Mangle of Practice: Time, Agency, and Science. University of Chicago Press, Chicago] to examine the temporally emergent process that entangled the mechanical elements and digital inscriptions of a dispensing robot with the everyday practices of hospital pharmacy work. We found that engagement with the robot's hybrid and dynamic materiality over time reconfigured boundary relations among the three occupational groups, with important and contradictory consequences for the pharmacy workers' skills, jurisdictions, status, and visibility.
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
Journal or Publication Title: | Organization Science | ||||
Publisher: | Institute for Operations Research and the Management Sciences (I N F O R M S) | ||||
ISSN: | 1047-7039 | ||||
Official Date: | September 2012 | ||||
Dates: |
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Volume: | 23 | ||||
Number: | 5 | ||||
Page Range: | pp. 1448-1466 | ||||
DOI: | 10.1287/orsc.1100.0639 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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