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Vertical and lateral information processing : the effects of gender, employee classification level, and media richness on communication and work outcomes
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Allen, David G. and Griffeth, Rodger W. (1997) Vertical and lateral information processing : the effects of gender, employee classification level, and media richness on communication and work outcomes. Human Relations, Volume 50 (Number 10). pp. 1239-1260. doi:10.1023/A:1016978322261 ISSN 0018-7267.
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Official URL: http://dx.doi.org/10.1023/A:1016978322261
Abstract
Data from 666 employees of a large midwesterntelephone company were analyzed to identifycommunication pattern differences between: (a) males andfemales; (b) exempt and nonexempt employees; and (c)employees using rich and lean communication media. MANOVAand discriminant function analyses results indicatedfemales sent less information to supervisors andexperienced less information overload than males. Exempt employees interacted more with department headsand sent less information to peers than nonexemptemployees. Those using the richest media communicatedmore with supervisors while those using the leanest media received most of their information fromdepartment heads. Additionally, interaction effects weredetected. Discussion is advanced on how these findingsmight be used to improve intraorganizational communication.
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
Journal or Publication Title: | Human Relations | ||||
Publisher: | Sage Publications Ltd. | ||||
ISSN: | 0018-7267 | ||||
Official Date: | 1997 | ||||
Dates: |
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Volume: | Volume 50 | ||||
Number: | Number 10 | ||||
Page Range: | pp. 1239-1260 | ||||
DOI: | 10.1023/A:1016978322261 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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