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Leaning cross-functionality and the power of identity : a case study of an Italian automotive organization
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Sala, Carla (2013) Leaning cross-functionality and the power of identity : a case study of an Italian automotive organization. PhD thesis, University of Warwick.
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Official URL: http://webcat.warwick.ac.uk/record=b2691605~S1
Abstract
This thesis discusses the relationship between identity and learning in cross-functional
teams (CFTs). It focuses on how aspects of members’ identity affect the process of
developing cross-functional (CF) teamwork and examines how emerging identity issues
can account for different outcomes in the learning of CF teamwork. More specifically,
the research focuses on what these emerging identity issues entail in terms of underlying
and action-orienting meanings, and on how this can favour or hinder the learning of CF
teamwork. This study argues that the collective process of learning how to operate as a
CFT is influenced by relational, social and contextual issues. Theoretically, the thesis
offers a number of contributions. A critique of current approaches to CF teamwork is
provided, where a review of the relevant literature reveals a largely functionalist stance,
with a main focus on researching the factors contributing to the effectiveness of CFTs.
The thesis advocates an alternative interpretative stance to investigating the role of
identity in learning cross-functionality, offering the possibility of an interpretation
which is situated in the specific context and which is open to the understanding of
emerging, possibly revealing issues. Furthermore, this thesis argues that, within this
interpretative approach, by studying what favours or hinders the learning of CF
teamwork, it may be possible to deepen our understanding of CFT dynamics. The
learning of CF teaming has also been identified as one of the gaps in the relevant
literature. The situated learning theory (SLT) and community of practice approach
(Lave and Wenger, 1991) is thus adopted as an appropriate theoretical framework for
researching the learning of CF teamwork, which is understood here as a practice. SLT
suggests that individual learning should be thought of as emergent, involving
opportunities to participate in the practices of the community as well as the
development of a social identity which provides a sense of belonging and commitment
(Lave and Wenger, 1991; Wenger, 1998). Theoretically and empirically justified, the
new insight and main focus of this research consists of the consideration of events
occurring not only within a CFT, but also beyond and before it, which are able to shape
the identities involved, at different levels. This is beneficial, since it explains the
different ways of engaging with the practice of cross-functionality and consequently the
different learning outcomes. Within the situated learning literature there is surprisingly
little explicit reference to theories of identity construction (Handley et al., 2006). A
conceptualization of identity is thus derived by tapping into theories of identity which
have not yet been developed in SLT, but which represent a useful theoretical
development in this arena of studies. These gaps and issues were addressed by
conducting qualitative research in a medium-sized Italian firm manufacturing car parts.
In particular, an ethnographic study was carried out, using complementary methods
such as direct observation, semi-structured interviews and documentary data.
Investigations concerned two skilled workers’ CFTs devoted to developing the product
ranges respectively of joints and pumps, and a managers’ CFT whose task was to design
a new pump for a particular client. Three identities emerged as especially significant for
the meanings they entailed and for the influence they proved to have on learning this
practice: the sense of identity derived from relationships characterized by paternalism
with significant others at work (i.e. the leaders), and the sense of identity derived from
being a worker from Brescia, the specific geographical location of the study, and from
being a worker or a manager, understood in terms of occupation and social class.
Item Type: | Thesis (PhD) | ||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor | ||||
Library of Congress Subject Headings (LCSH): | Cross-functional teams -- Case studies, Automobile industry and trade -- Italy, Organizational learning | ||||
Official Date: | July 2013 | ||||
Dates: |
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Institution: | University of Warwick | ||||
Theses Department: | Warwick Business School | ||||
Thesis Type: | PhD | ||||
Publication Status: | Unpublished | ||||
Supervisor(s)/Advisor: | Contu, Alessia; Nicolini, Davide; Corbett, J. Martin, 1956- | ||||
Sponsors: | Economic and Social Research Council (Great Britain) (ESRC) | ||||
Extent: | 354 leaves. | ||||
Language: | eng |
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