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Accounting for circumstances in reputation assessment

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Miles, Simon and Griffiths, Nathan (2015) Accounting for circumstances in reputation assessment. In: 14th International Conference on Autonomous Agents and Multiagent Systems, Istanbul, Turkey, 4-8 May 2015. Published in: Proceedings of the 14th International Conference on Autonomous Agents and Multiagent Systems pp. 1653-1654.

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Abstract

Reputation, influenced by ratings from past clients, is crucial for providers competing for custom. For new providers with less track record, a few negative ratings can harm their chances of growing. Aside from malicious or subjective ratings, addressed in existing work, an honest balanced review of a service provision may still be an unreliable predictor of future performance if the circumstances differ. For example, while a delivery service may be generally reliable, a particular delivery may be delayed by flooding. A common way to ameliorate the ratings that may not reflect future performance is by weighting by recency. We argue that better results are obtained by querying records of how services are provided for patterns indicating the circumstances of provision, to determine the significance of past interactions.

Item Type: Conference Item (Paper)
Subjects: Q Science > QA Mathematics > QA75 (Please use QA76 Electronic Computers. Computer Science)
Divisions: Faculty of Science, Engineering and Medicine > Science > Computer Science
Library of Congress Subject Headings (LCSH): Algorithms, Artificial Intelligence, Multiagent systems, Reputation, Public opinion, Social networks, Trust
Journal or Publication Title: Proceedings of the 14th International Conference on Autonomous Agents and Multiagent Systems
Publisher: International Foundation for Autonomous Agents and Multiagent Systems
Official Date: 2015
Dates:
DateEvent
2015Available
2015Accepted
Page Range: pp. 1653-1654
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Open Access (Creative Commons)
Date of first compliant deposit: 29 December 2015
Date of first compliant Open Access: 29 December 2015
Conference Paper Type: Paper
Title of Event: 14th International Conference on Autonomous Agents and Multiagent Systems
Type of Event: Conference
Location of Event: Istanbul, Turkey
Date(s) of Event: 4-8 May 2015
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