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'He probably thought we were students' : age norms and the exercise of visual judgement in service work
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Llewellyn, Nick (2014) 'He probably thought we were students' : age norms and the exercise of visual judgement in service work. Organization Studies, Volume 36 (Number 2). pp. 153-173. doi:10.1177/0170840614546151 ISSN 0170-8406.
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Official URL: http://dx.doi.org/10.1177/0170840614546151
Abstract
This paper analyses how organisational actors draw upon, perhaps without conscious acknowledgement, assumptions about age as they engage in organisational activities. Drawing on video-recordings of naturalistic interaction, the paper analyses how customers are positioned with respect to age-based norms, often following visual assessments of their physical appearance. Through detailed rhetorical and sequential analysis, the paper describes artful practices, through which participants make age-based norms relevant for the composition of ordinary organisational actions. The paper is amongst the first micro-sociological studies to analyse how people engage age-based norms in this way. It shows the positioning of age identities to be substantially an interactional phenomenon, as well as a discursive and reflexive one.
| Item Type: | Journal Article | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
| Journal or Publication Title: | Organization Studies | ||||
| Publisher: | Sage Publications Ltd. | ||||
| ISSN: | 0170-8406 | ||||
| Official Date: | 19 November 2014 | ||||
| Dates: |
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| Volume: | Volume 36 | ||||
| Number: | Number 2 | ||||
| Page Range: | pp. 153-173 | ||||
| DOI: | 10.1177/0170840614546151 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published |
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