
The Library
'He probably thought we were students' : age norms and the exercise of visual judgement in service work
Tools
Llewellyn, Nick (2014) 'He probably thought we were students' : age norms and the exercise of visual judgement in service work. Organization Studies, Volume 36 (Number 2). pp. 153-173. doi:10.1177/0170840614546151 ISSN 0170-8406.
Research output not available from this repository.
Request-a-Copy directly from author or use local Library Get it For Me service.
Official URL: http://dx.doi.org/10.1177/0170840614546151
Abstract
This paper analyses how organisational actors draw upon, perhaps without conscious acknowledgement, assumptions about age as they engage in organisational activities. Drawing on video-recordings of naturalistic interaction, the paper analyses how customers are positioned with respect to age-based norms, often following visual assessments of their physical appearance. Through detailed rhetorical and sequential analysis, the paper describes artful practices, through which participants make age-based norms relevant for the composition of ordinary organisational actions. The paper is amongst the first micro-sociological studies to analyse how people engage age-based norms in this way. It shows the positioning of age identities to be substantially an interactional phenomenon, as well as a discursive and reflexive one.
Item Type: | Journal Article | ||||
---|---|---|---|---|---|
Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
Journal or Publication Title: | Organization Studies | ||||
Publisher: | Sage Publications Ltd. | ||||
ISSN: | 0170-8406 | ||||
Official Date: | 19 November 2014 | ||||
Dates: |
|
||||
Volume: | Volume 36 | ||||
Number: | Number 2 | ||||
Page Range: | pp. 153-173 | ||||
DOI: | 10.1177/0170840614546151 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published |
Request changes or add full text files to a record
Repository staff actions (login required)
![]() |
View Item |