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Achieving customer satisfaction through integrated products and services : an exploratory study
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Raja, Jawwad Z., Bourne, Dorota, Goffin, Keith, Çakkol, Mehmet and Martinez, Veronica (2013) Achieving customer satisfaction through integrated products and services : an exploratory study. Journal of Product Innovation Management, Volume 30 (Number 6). pp. 1128-1144. doi:10.1111/jpim.12050 ISSN 0737-6782.
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Official URL: http://dx.doi.org/10.1111/jpim.12050
| Item Type: | Journal Article | ||||
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| Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management Faculty of Social Sciences > Warwick Business School |
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| Journal or Publication Title: | Journal of Product Innovation Management | ||||
| Publisher: | John Wiley & Sons Ltd. | ||||
| ISSN: | 0737-6782 | ||||
| Official Date: | November 2013 | ||||
| Dates: |
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| Volume: | Volume 30 | ||||
| Number: | Number 6 | ||||
| Page Range: | pp. 1128-1144 | ||||
| DOI: | 10.1111/jpim.12050 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access |
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