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An extended model of moral outrage at corporate social irresponsibility
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Antonetti, Paolo and Maklan, Stan (2014) An extended model of moral outrage at corporate social irresponsibility. Journal of Business Ethics . doi:10.1007/s10551-014-2487-y ISSN 0167-4544.
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Official URL: http://dx.doi.org/10.1007/s10551-014-2487-y
Abstract
A growing body of literature documents the important role played by moral outrage or moral anger in stakeholders’ reactions to cases of corporate social irresponsibility. Existing research focuses more on the consequences of moral outrage than a systematic analysis of how appraisals of irresponsible corporate behavior can lead to this emotional experience. In this paper, we develop and test, in two field studies, an extended model of moral outrage that identifies the cognitions that lead to, and are associated with, this emotional experience. This research contributes to the existing literature on reactions to corporate social irresponsibility by explaining how observers’ evaluation of irresponsible corporate behavior leads to reactions of moral anger. The paper also helps clarify the difference between moral outrage and other types of anger and offers useful insights for managers who have to confront public outrage following cases of irresponsible corporate behavior. Finally, the analysis of the causes of stakeholders’ anger at irresponsible corporations opens important avenues for future research that are presented in the paper.
| Item Type: | Journal Article | ||||
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| Divisions: | Faculty of Social Sciences > Warwick Business School > Marketing Group Faculty of Social Sciences > Warwick Business School |
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| Journal or Publication Title: | Journal of Business Ethics | ||||
| Publisher: | Springer Netherlands | ||||
| ISSN: | 0167-4544 | ||||
| Official Date: | December 2014 | ||||
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| DOI: | 10.1007/s10551-014-2487-y | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access |
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