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On the roles of OR/MS practitioners in supporting strategy
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O'Brien, Frances A. (2015) On the roles of OR/MS practitioners in supporting strategy. Journal of the Operational Research Society, 66 (2). pp. 202-218. doi:10.1057/jors.2013.130 ISSN 0160-5682.
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Official URL: http://dx.doi.org/10.1057/jors.2013.130
Abstract
This paper presents an exploratory account of how Operational Research/Management Science (OR/MS) practitioners understand their role in supporting an organisational strategy process. The role of strategy support is characterised by five dimensions: the activities supported within the strategy process; the nature of support provided; the orientation of the support provided; the tools used in providing support; and the nature of the relationship between consultant and client. The research draws on case studies of four OR/MS practitioners working as internal and as external consultants. The work of the practitioners is mapped onto the framework and gaps are identified. The research proposes a further dimension, namely, ‘the purpose of the support provided’, and suggests four purposeful support roles adopted by practitioners in supporting strategy within organisations: sensemaking/sensegiving; decision support tool development; problem solving/solution exploration; and process facilitation. The paper concludes with suggestions for further research.
Item Type: | Journal Article | ||||||||||
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Divisions: | Faculty of Social Sciences > Warwick Business School > Operational Research & Management Sciences Faculty of Social Sciences > Warwick Business School |
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Journal or Publication Title: | Journal of the Operational Research Society | ||||||||||
Publisher: | Palgrave Macmillan Ltd. | ||||||||||
ISSN: | 0160-5682 | ||||||||||
Official Date: | 2015 | ||||||||||
Dates: |
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Volume: | 66 | ||||||||||
Number: | 2 | ||||||||||
Page Range: | pp. 202-218 | ||||||||||
DOI: | 10.1057/jors.2013.130 | ||||||||||
Status: | Peer Reviewed | ||||||||||
Publication Status: | Published | ||||||||||
Access rights to Published version: | Restricted or Subscription Access |
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