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The organisational environment’s impact on the servitization of manufacturers
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Turunen, Taija and Finne, Max (2014) The organisational environment’s impact on the servitization of manufacturers. European Management Journal, Volume 32 (Number 4). pp. 603-615. doi:10.1016/j.emj.2013.11.002 ISSN 0263-2373.
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Official URL: http://dx.doi.org/10.1016/j.emj.2013.11.002
Abstract
The transformation of product-centric businesses towards service provision is claimed to be a viable strategy for manufacturers across industries and sectors. However, previous research on servitization has not paid sufficient attention to explicitly investigating its suitability for manufacturers operating in different organizational environments. Accordingly, the purpose of this study is to establish propositions on the contingency factors in the organizational environment that affect the servitization of manufacturers at the industry level. Drawing on the theory of organisational ecology, the propositions include the effects of population density, competing populations, resource dependency, institutional linkages, technology, and political forces. Our study suggests that the operating environment explains at least part of the difficulties in the servitization process, which have been identified in previous studies, but whose causes have remained without full explanation. The study adds to the current understanding of the contingencies of transformation toward service provision and contributes to the managerial decision-making processes related to servitization.
| Item Type: | Journal Article | ||||||
|---|---|---|---|---|---|---|---|
| Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management Faculty of Social Sciences > Warwick Business School |
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| Journal or Publication Title: | European Management Journal | ||||||
| Publisher: | Elsevier Science Ltd. | ||||||
| ISSN: | 0263-2373 | ||||||
| Official Date: | August 2014 | ||||||
| Dates: |
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| Volume: | Volume 32 | ||||||
| Number: | Number 4 | ||||||
| Page Range: | pp. 603-615 | ||||||
| DOI: | 10.1016/j.emj.2013.11.002 | ||||||
| Status: | Peer Reviewed | ||||||
| Publication Status: | Published | ||||||
| Access rights to Published version: | Restricted or Subscription Access |
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