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Tacit knowledge, heuristics, consistency and error signals : how do business advisers diagnose their SME clients?
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Mole, Kevin (2007) Tacit knowledge, heuristics, consistency and error signals : how do business advisers diagnose their SME clients? Journal of Small Business and Enterprise Development, 14 (4). pp. 582-601. doi:10.1108/14626000710832712 ISSN 1462-6004.
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Official URL: http://dx.doi.org/10.1108/14626000710832712
Abstract
Purpose:
This paper aims to consider the methods used by publicly supported business advisers to assess their client businesses. These business advisers are increasingly required to diagnose the problem or opportunities that face their clients before recommending types of business support.
Design/methodology/approach:
The study reports semi‐structured interviews with 39 business advisers, from accountants to publicly funded Business Link business advisers.
Findings:
The study suggests that one of the key to understanding the way in which advisers assess businesses is through congruence, that is does the business reflect the aims and objectives of the management in its operations and processes. Failure to be congruent can deliver error messages to advisers that suggest a problem diagnosis.
Practical implications:
Business advice is shown to be a process that involves judgemental decision making. In turn, this may enable advisers to focus on solutions to these identified problems.
Originality/value:
This paper builds on a significant gap in the extant knowledge on the processes of making diagnosis of business problems in a holistic manner.
| Item Type: | Journal Article | ||||
|---|---|---|---|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor | ||||
| Divisions: | Faculty of Social Sciences > Warwick Business School > Entrepreneurship, Innovation & Management Faculty of Social Sciences > Warwick Business School |
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| Library of Congress Subject Headings (LCSH): | Support services (Management), Small business | ||||
| Journal or Publication Title: | Journal of Small Business and Enterprise Development | ||||
| Publisher: | Emerald Group Publishing Limited | ||||
| ISSN: | 1462-6004 | ||||
| Official Date: | 2007 | ||||
| Dates: |
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| Volume: | 14 | ||||
| Number: | 4 | ||||
| Number of Pages: | 19 | ||||
| Page Range: | pp. 582-601 | ||||
| DOI: | 10.1108/14626000710832712 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access |
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