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The weakest link? Product market strategies, skill and pay in the hotel industry
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Lloyd, Caroline, Warhurst, Christopher and Dutton, E. (2013) The weakest link? Product market strategies, skill and pay in the hotel industry. Work, Employment & Society, Volume 27 (Number 2). pp. 254-271. doi:10.1177/0950017012460310 ISSN 0950-0170.
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Official URL: http://dx.doi.org/10.1177/0950017012460310
Abstract
There is a widely held assumption that product market strategies, skill and pay are linked. Supportive evidence is typically drawn from manufacturing and using quantitative analyses. Emergent research of the link in services is ambivalent and has methodological limitations. This article addresses this weakness. It compares the skills and pay of room attendants in upper and mid-market hotels using qualitative research. It finds that the link is weak, even decoupled. The findings suggest a reconceptualization is needed of the link in services and that interventions other than product market re-positioning are needed to deliver higher skills and better pay.
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Social Sciences > Institute for Employment Research | ||||
Journal or Publication Title: | Work, Employment & Society | ||||
Publisher: | Cambridge University Press | ||||
ISSN: | 0950-0170 | ||||
Official Date: | April 2013 | ||||
Dates: |
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Volume: | Volume 27 | ||||
Number: | Number 2 | ||||
Number of Pages: | 17 | ||||
Page Range: | pp. 254-271 | ||||
DOI: | 10.1177/0950017012460310 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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