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Interactive management control via analytic hierarchy process : an empirical study in a public university hospital
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Vanzanella, Carmela, Fico, Giuseppe, Arredondo, Maria Teresa , Delfino, Roberto, Viggiani, Vincenzo, Triassi, Maria and Pecchia, Leandro (2015) Interactive management control via analytic hierarchy process : an empirical study in a public university hospital. Journal of International Business and Entrepreneurship Development, 8 (2). pp. 144-158. doi:10.1504/JIBED.2015.070444 ISSN 1549-9324 .
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Official URL: http://doi.org/10.1504/JIBED.2015.070444
Abstract
This paper describes an application of analytic hierarchy process (AHP) to enhance interactive budgeting in one of the biggest public university hospitals in Italy. AHP improved budget allocation facilitating elicitation and formalisation of units' needs. Furthermore, AHP facilitated vertical communication among managers and stakeholders, as it allowed multilevel hierarchical representation of hospital needs, and horizontal communication among staff of the same hospital, as it allowed units' need prioritisation and standardisation, with a scientific multi-criteria approach, without using complex mathematics. Finally, AHP allowed traceability of a complex decision-making process (as budget allocation), this aspect being of paramount importance in public sectors, where managers are called to respond to many different stakeholders about their choices.
Item Type: | Journal Article | ||||||
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Subjects: | H Social Sciences > HJ Public Finance R Medicine > RA Public aspects of medicine |
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Divisions: | Faculty of Science, Engineering and Medicine > Engineering > Engineering | ||||||
Library of Congress Subject Headings (LCSH): | Hospitals -- Finance, Hospitals -- Accounting, Decision making, Public hospitals | ||||||
Journal or Publication Title: | Journal of International Business and Entrepreneurship Development | ||||||
Publisher: | Inderscience Publishers | ||||||
ISSN: | 1549-9324 | ||||||
Official Date: | 2015 | ||||||
Dates: |
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Volume: | 8 | ||||||
Number: | 2 | ||||||
Number of Pages: | 12 | ||||||
Page Range: | pp. 144-158 | ||||||
DOI: | 10.1504/JIBED.2015.070444 | ||||||
Status: | Peer Reviewed | ||||||
Publication Status: | Published | ||||||
Access rights to Published version: | Restricted or Subscription Access |
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