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Service science : the opportunity to re-think what we know about service design
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Voss, Christopher and Hsuan, Juliana (2011) Service science : the opportunity to re-think what we know about service design. In: Demirkan, Haluk and Spohrer, James C. and Vikas , Krishna, (eds.) The science of service systems. Service science. . New York: Springer. ISBN 9781441982704
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Official URL: http://www.worldcat.org/oclc/728101819
Item Type: | Book Item | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management Faculty of Social Sciences > Warwick Business School |
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Series Name: | Service science. | ||||
Publisher: | Springer | ||||
Place of Publication: | New York | ||||
ISBN: | 9781441982704 | ||||
Book Title: | The science of service systems | ||||
Editor: | Demirkan, Haluk and Spohrer, James C. and Vikas , Krishna | ||||
Official Date: | 2011 | ||||
Dates: |
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Number of Pages: | 358 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published |
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