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Service measurement and definition : challenges and limitations
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Battisti, Giuliana, Dwivedi, Yogesh K., Kuah, Adrian T. H. and Lages, Cristiana R. (2014) Service measurement and definition : challenges and limitations. In: Haynes, K. and Grugulis , I., (eds.) Managing services : challenges and innovations. Oxford: Oxford University Press. ISBN 9780199696086
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Official URL: http://www.worldcat.org/oclc/866836633
| Item Type: | Book Item | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
| Publisher: | Oxford University Press | ||||
| Place of Publication: | Oxford | ||||
| ISBN: | 9780199696086 | ||||
| Book Title: | Managing services : challenges and innovations | ||||
| Editor: | Haynes, K. and Grugulis , I. | ||||
| Official Date: | 2014 | ||||
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| Number of Pages: | 199 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published |
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