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The manufacturing TQM and service quality literatures : synergistic or conflicting paradigms?
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Silvestro, Rhian (1998) The manufacturing TQM and service quality literatures : synergistic or conflicting paradigms? International Journal of Quality & Reliability Management, 15 (3). pp. 303-328. doi:10.1108/02656719810198917 ISSN 0265-671X.
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Official URL: http://dx.doi.org/10.1108/02656719810198917
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management Faculty of Social Sciences > Warwick Business School |
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Journal or Publication Title: | International Journal of Quality & Reliability Management | ||||
Publisher: | Emerald Group Pub | ||||
ISSN: | 0265-671X | ||||
Official Date: | 1998 | ||||
Dates: |
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Volume: | 15 | ||||
Number: | 3 | ||||
Page Range: | pp. 303-328 | ||||
DOI: | 10.1108/02656719810198917 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published |
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