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The role of cognition and affect in customer satisfaction judgment
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Wakenshaw, Susan Y. L. (2015) The role of cognition and affect in customer satisfaction judgment. In: 14th International Research Symposium on Service Excellence in Management (QUIS14), Shanghai, China, 18-21 June 2015
An open access version can be found in:Item Type: | Conference Item (Other) | ||||||
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Divisions: | Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group) | ||||||
Official Date: | 2015 | ||||||
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Status: | Peer Reviewed | ||||||
Description: | Abstract for 14th International Research Symposium on Service Excellence in Management (QUIS14) |
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Conference Paper Type: | Other | ||||||
Title of Event: | 14th International Research Symposium on Service Excellence in Management (QUIS14) | ||||||
Type of Event: | Conference | ||||||
Location of Event: | Shanghai, China | ||||||
Date(s) of Event: | 18-21 June 2015 | ||||||
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Open Access Version: |
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