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Developing and implementing NICE guidance on patient experience
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Staniszewska, Sophie, Bullock, Ian, Avital, Liz and O’Flynn, N. (2012) Developing and implementing NICE guidance on patient experience. [Online]. (http://patientexperienceportal.org/article/develop...)The Patient Experiences Portal.
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Official URL: http://patientexperienceportal.org/article/develop...
Abstract
Patient experience has become a key component of good quality care, reflecting a long tradition of research and policy initiatives, which have emphasised the importance of patient-centred care.
This article considers the research and policy context that have driven patient experience up the agenda, summarises the development of the Warwick Patient Experience Framework, before presenting the development and discussing the implementation of the NICE guidance and quality standards, which are published as Patient Experience in Adult NHS Services: Improving the Experience of Care for People Using Adult NHS Services.
The guidance and quality standards are the first of their type and as such represent a landmark in the history of patient experience initiatives, with potential international transferability to other health care providers.
Item Type: | Digital Scholarly Resource | ||||
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Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School | ||||
Publisher: | The Patient Experiences Portal | ||||
Official Date: | 2012 | ||||
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Publication Status: | Published | ||||
Media of Output (format): | Online | ||||
Access rights to Published version: | Closed Access | ||||
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