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Improving university teaching : a professional service operation perspective
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Finne, M. (2018) Improving university teaching : a professional service operation perspective. International Journal of Operations & Production Management, 38 (9). pp. 1765-1795. doi:10.1108/IJOPM-12-2016-0729 ISSN 0144-3577.
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Official URL: https://doi.org/10.1108/IJOPM-12-2016-0729
Abstract
Purpose
The purpose of this paper is to take a professional service operation (PSO) perspective to reconceptualise a persistent pedagogical dilemma of teaching large classes into a process design challenge. This enables developing a solution that reduces labour intensity and improves the customisation of teaching.
Design/methodology/approach
This work is based on a single-case analysis of an undergraduate operations management course taught at a UK-based global top-50 business school. The research process follows the design science approach where a prior course design is analysed and a redesign is presented, refined and tested using data on student satisfaction.
Findings
The course redesign is based on the flipped learning pedagogy, and uses a combination of process analysis and educational science perspectives. The redesign seems to provide the benefits to students without increasing labour intensity. The developed six-step systematic approach should reduce the labour intensity of university-level teaching operations, while providing additional possibilities for customisable in-class active learning.
Research limitations/implications
The empirical findings from the single-case design cannot be directly generalised to other contexts. However, the developed six-step systematic approach for redesigning the university-level teaching process should be applicable to other teaching operations to drive value creation and improve processes.
Originality/value
This study shows how the resource-constrained value creation of teaching operations can be improved systematically using process analysis perspectives. The work also scrutinises the flipped learning pedagogy from a PSO perspective and shows its benefits for improving teaching operations compared to traditional lecturing.
Item Type: | Journal Article | ||||||||
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Subjects: | L Education > LB Theory and practice of education > LB2300 Higher Education | ||||||||
Divisions: | Faculty of Social Sciences > Warwick Business School | ||||||||
Library of Congress Subject Headings (LCSH): | Operations research -- Study and teaching -- Education (Higher) -- Great Britain -- Case Studies, Management science -- Study and teaching -- Education (Higher) -- Great Britain -- Case Studies | ||||||||
Journal or Publication Title: | International Journal of Operations & Production Management | ||||||||
Publisher: | Emerald Group Publishing Ltd. | ||||||||
ISSN: | 0144-3577 | ||||||||
Official Date: | 2018 | ||||||||
Dates: |
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Volume: | 38 | ||||||||
Number: | 9 | ||||||||
Page Range: | pp. 1765-1795 | ||||||||
DOI: | 10.1108/IJOPM-12-2016-0729 | ||||||||
Status: | Peer Reviewed | ||||||||
Publication Status: | Published | ||||||||
Access rights to Published version: | Restricted or Subscription Access | ||||||||
Date of first compliant deposit: | 7 December 2017 | ||||||||
Date of first compliant Open Access: | 6 March 2018 |
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