Hubbard, Derek Thomas (2021) The erosion of incumbent banks? : a study into disruption within financial services using multiple methods. DBA thesis, University of Warwick.
Preview |
PDF
WRAP_Theses_Hubbard_2021.pdf - Submitted Version - Requires a PDF viewer. Download (34MB) | Preview |
Abstract
Incumbent banks have held a position of dominance in providing financial products and services to customers who have been willing to stay with them despite questionable service. Post the financial crisis, incumbent banks find themselves less profitable, more heavily regulated and now facing potential disruption being enabled and driven by technological changes. Disruption theory provides insights into other industries where incumbent firms have struggles to deal with disruptive innovations.
New entrants into the market from new financial technology firms (Fintech) and big technology firms (Bigtech), are driving a period of innovation and change. This paper outlines these changes, which factors are more important and the current reactions from incumbents to this.
Through a qualitative study of industry experts and quantitative study of the technological investments of an incumbent bank through the initial phases of disruption, this research presents a detailed insight into how and why incumbent banks are being disrupted and a unique insight into how they are reacting.
The findings have been synthesized into a set of tools and interventions, that both contributes to the extension of current theory, whilst offering a practical guide for practitioners to understand and navigate the forces at play.
At the core of this thesis, is a theory that you can understand the potential of disruption by first understanding the erosive factors at play. Similar to a cliff face being eroded by weather overtime. To understand what the likely erosion will be, it is important to understand the weather patterns, the force of waves against the rocks or the barriers stopping these. The contribution of this thesis is to provide a conceptual framework and tools that help practitioners assess the potential impact of disruption by assessing the forces of disruption, the barriers and incumbent responses.
| Item Type: | Thesis [via Doctoral College] (DBA) |
|---|---|
| Subjects: | H Social Sciences > HG Finance |
| Library of Congress Subject Headings (LCSH): | Banks and banking -- Technological innovations, Financial services industry -- Information technology, Organizational change -- Technological innovations |
| Official Date: | January 2021 |
| Dates: | Date Event January 2021 UNSPECIFIED |
| Institution: | University of Warwick |
| Theses Department: | Warwick Business School |
| Thesis Type: | DBA |
| Publication Status: | Unpublished |
| Supervisor(s)/Advisor: | Henfridsson, Ola |
| Format of File: | |
| Extent: | 298 leaves : illustrations (some colour) |
| Language: | eng |
| URI: | https://wrap.warwick.ac.uk/153906/ |
Request changes or add full text files to a record
Repository staff actions (login required)
 |
View Item |