2020

Ng, Irene C. L. and Kingston, James W. C. (2020) Homo Datumicus : correcting the market for identity data. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series, 01/20 . (Unpublished)

Oh, Joo Hee, Kim, Seon Tae, Ouwejan, Sander and Ng, Irene C. L. (2020) Music intelligence : granular data and prediction of top 10 hit songs. Decision Support Systems . (Submitted)

2018

Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2018) Service ecosystems : a timely worldview for a connected, digital and data-driven economy. In: Vargo, Stephen L. and Lusch, Robert F. , (eds.) The SAGE Handbook of Service-Dominant Logic. Research Methods & Evaluation . London: Sage Publications Ltd., pp. 199-213. ISBN 9781526402837

Ng, Irene C. L., Maglio, Paul, Spohrer, Jim and Wakenshaw, Susan Y. L. (2018) The study of service : from systems to ecosystems to ecology. In: Vargo, Stephen L. and Lusch, Robert F. , (eds.) The SAGE Handbook of Service-Dominant Logic. Research Methods & Evaluation . London: Sage Publications Ltd., pp. 230-240. ISBN 9781526402837

Ng, Irene C. L., Wakenshaw, Susan Y. L., Dhamotharan, Lalitha, Ma, Xiao, Tasker, Paul, Maull, Roger, Crowcroft, Jon and Parry, Glenn (2018) Response to centre for data ethics and innovation consultation. HAT Community Foundation.

Ng, Irene C. L. (2018) Can you own your personal data? The HAT (Hub-Of-All-Things) data ownership model. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (02/18). (Unpublished)

Ng, Irene C.L. and Vargo, Stephen L. (2018) Service-dominant (S-D) logic, service ecosystems and institutions: bridging theory and practice. Journal of Service Management, 29 (4). pp. 518-520. doi:10.1108/JOSM-07-2018-412

Ng, Irene C. L. (2018) The market for person-controlled personal data with the Hub-of-all-Things (HAT). Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (01/18). (Unpublished)

2017

Batista, Luciano, Davis-Poynter, Simon, Ng, Irene C. L. and Maull, Roger (2017) Servitization through outcome-based contract – a systems perspective from the defence industry. International Journal of Production Economics, 192 . pp. 133-143. doi:10.1016/j.ijpe.2016.12.005

Green, Maxwell, Davies, Philip and Ng, Irene C. L. (2017) Two strands of servitization : a thematic analysis of traditional and customer co-created servitization and future research directions. International Journal of Production Economics, 192 . pp. 40-53. doi:10.1016/j.ijpe.2017.01.009

Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2017) The Internet-of-Things : review and research directions. International Journal of Research in Marketing, 34 (1). pp. 3-21. doi:10.1016/j.ijresmar.2016.11.003

Ng, Irene C. L., Holtby, J., Ma, Xiao, Aucinas, Andrius and Tasker, P. (2017) White paper on digital dependency : the need for a personal data exchange infrastructure. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (02/17). (Unpublished)

Perera, Charith, Wakenshaw, Susan Y. L., Baarslag, Tim, Haddadi, Hamed, Bandara, Arosha, Mortier, Richard, Crabtree, Andy, Ng, Irene C. L., McAuley, Derek and Crowcroft, Jon (2017) Valorising the IoT databox : creating value for everyone. Transactions on Emerging Telecommunications Technologies, 28 (1). e3125.

Dixon, M., Wakenshaw, Susan Y. L., Ng, Irene C. L. and Maple, Carsten (2017) Consumer perceived vulnerability, privacy calculus and information disclosure : an empirical investigation in retailer loyalty program. In: Naples Forum on Service, Sorrento, Italy, 6-9 Jun 2017. Published in: Proceedings of the 5th Naples Forum on Service : Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda ISBN 9788892667570.

Ng, Irene C. L., Wakenshaw, Susan Y. L. and Ma, Xiao (2017) Creating a primary market for personal data: exchange in an era of IoT : the HAT. In: International Research Symposium on Service Excellence in Management (QUIS), Porto, Portugal, 12-15 June 2017

Wakenshaw, Susan Y. L. and Ng, Irene C. L. (2017) Engineering a personal data market : Hub of All Things (HAT). In: Naples Forum on Service, Sorrento, Italy, 6-9 Jun 2017. Published in: Proceedings of the 5th Naples Forum on Service : Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda ISBN 9788892667570.

Ng, Irene C. L., Wakenshaw, Susan Y. L. and Taillard, Marie (2017) Hub of All Things : creating a shared purpose service ecosystem. In: 26th Frontiers in Service Conference 2017, Fordham University, New York, 22-25 June 2017

Wakenshaw, Susan Y. L., Dhamotharan, Lalitha, Ignatius, Joshua, Ng, Irene C. L., Ma, Xiao, Chen, Daqiang and Maple, Carsten (2017) Privacy, vulnerability, and willingness to share : an empirical investigation using latent growth curve model. In: Data for Policy Conference, London, UK, 6-7 Sep 2017

2016

Green, Maxwell, Davies, Philip and Ng, Irene C. L. (2016) Two strands of servitization : a thematic analysis of traditional and customer co-created servitization and future research directions. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (04/16). (Unpublished)

Parry, Glenn, Brax, Saara, Maull, Roger and Ng, Irene C. L. (2016) Operationalising IoT for reverse supply : the development of use-visibility measures. Supply Chain Management: An International Journal, 21 (2). pp. 228-244. doi:10.1108/SCM-10-2015-0386

Dixon, Michael, Ng, Irene C. L., Wakenshaw, Susan Y. L. and Ma, Xiao (2016) Control and trusts mechanisms in addressing vulnerability for the design of business and economic models. In: 2016 Annual Meeting of the Decision Science Institute, Austin, Texas, USA, 19-22 Nov 2016

2015

Ng, Irene C. L. (2015) The University and the Internet of Things. In: SCONUL Summer Conference, Southampton, UK, 2-3 July 2015 (Unpublished)

Ng, Irene C. L., Scharf, Kimberly A., Pogrebna, Ganna and Maull, Roger (2015) Contextual variety, internet-of-things and the choice of tailoring over platform : mass customisation strategy in supply chain management. International Journal of Production Economics, Volume 159 . pp. 76-87. doi:10.1016/j.ijpe.2014.09.007

Brooker, Simon J. and Ng, Irene C. L. (2015) Connected car : the role of experience on satisfaction and loyalty. In: 14th International Research Symposium on Service Excellence in Management (QUIS14), Shanghai, China, 18-21 June 2015

Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2015) Engineering a platform for personal data as a service : the economic model for the HAT (hub of all things). In: The 2015 Naples Forum on Service, Napoli, Italy, 9-12 Jun 2015. Published in: The 2015 Naples Forum on Service Service : dominant logic, network and systems theory and service science

Reynolds, David and Ng, Irene C. L. (2015) Four axiomatic requirements for service systems research. In: Kijima, Kyoichi , (ed.) Service Systems Science. Berlin Heidelberg: Springer, pp. 69-81. ISBN 9784431542674

Wakenshaw, Susan Y. L., Ma, Xiao and Ng, Irene C. L. (2015) Serving contexts in a value creating ecosystem. In: 14th International Research Symposium on Service Excellence in Management (QUIS14), Shanghai, China, 18-21 June 2015

Ng, Irene C. L., Philips, L., Wakenshaw, Susan Y. L. and Crowcroft, J. (2015) Towards a theory of human-data interaction (HDI) : the DARVIS model of data as a really very intelligent service. In: The 3rd international conference on Serviceology (ICServ 2015), San Jose, CA, USA, 7-9 July 2015

Ma, Xiao, Wakenshaw, Susan Y. L. and Ng, Irene C. L. (2015) Towards an ecosystem of digital services : an empirical study on Internet of Things and Sensor as a Service. In: 24th Annual Frontiers in Service Conference, San Jose, California, USA, 9-12 July 2015

2014

Wakenshaw, Susan Y. L., Phillips, Laura and Ng, Irene C. L. (2014) Value definitions and consumer consciousness. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 06/14).

Haynes, Kathryn, Grugulis, Irena, Spring, Martin, Blackmon, Kate, Battisti, Giuliana and Ng, Irene C. L. (2014) A two-year stretch : the functions of an identity workspace in mid-career identity work by management academics. Journal of Management Inquiry, Volume 23 (Number 4). pp. 379-392. doi:10.1177/1056492614521692

Ma, Xiao and Ng, Irene C. L. (2014) The use of taxonomy for understanding service as a competency in e-service systems. In: 23rd Annual Frontiers in Service Conference, Miami, FL, 26-29 Jun 2014 (Submitted)

Ng, Irene C. L. (2014) New business and economic models in the connected digital economy. Journal of Revenue and Pricing Management, 13 (2). pp. 149-155. doi:10.1057/rpm.2013.27

Ng, Irene C. L. (2014) Creating new markets in the digital economy : a theory of latent demand. In: 22nd Frontiers in Service Conference, Taiwan , 4-7 Jul 2013. Published in: Creating new markets in the digital economy value and worth ISBN 9781107627420.

Wakenshaw, Susan Y. L., Ng, Irene C. L., Venters, Will, Brown, Kevin M., Lloyd, Ashley D., Pym, David, Rajarajan, Muttukrishnan and Speed, Chris (2014) Revisiting technology thinking in service innovations and consumer experiences : an empirical research. In: 22nd Frontiers in Service Conference, Taiwan, 4-7 Jul 2013 (Unpublished)

Neely, Andy, Ng, Irene C. L. and Roy, Rajkumar (2014) Complex engineering service systems. Journal of Service Management, 25 (5). doi:10.1108/JOSM-03-2014-0080

Ng, Irene C. L. and Shi-Yin Ho, Elizabeth, eds. (2014) Creating new markets in the digital economy : value and worth. New York: Cambridge University Press. ISBN 9781107049352

Wakenshaw, Susan Y. L., Venters, W., Ng, Irene C. L. and Lloyd, A. (2014) Sense-making of consumer wellbeing in information technology-enabled services from a relational ontology position. In: The 13th international research conference in service management, La Londe les Maures, France , 27-30 May 2014

Smith, Laura A., Maull, Roger and Ng, Irene C. L. (2014) Servitization and operations management : a service dominant-logic approach. International Journal of Operations & Production Management, Volume 34 (Number 2). pp. 242-269. doi:10.1108/IJOPM-02-2011-0053

Ng, Irene C. L., Scharf, Kimberly A. and Maull, Roger (2014) The market for contextual offerings : the multi-sided market platform of the hub-of-all-things (HAT). In: 4th forum on markets and marketing, Karlstad University, Sweden, 16-19 Jun 2014

Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2014) The role of marketing in the design and innovation of future products in the connected digital economy. In: The 13th international research conference in service management, La Londe les Maures, France , 27-30 May 2014

2013

Ng, Irene C. L., Scharf, Kimberley A., Pogrebna, Ganna and Maull, Roger (2013) Contextual variety, Internet-of-things and the choice of tailoring over platform : mass customisation strategy in supply chain management. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 05/13).

Ng, Irene C. L. (2013) New business and economic models in the connected digital economy. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 03/13).

Ng, Irene C. L., Ding, David Xin and Yip, Nick (2013) Outcome-based contracts as new business model : the role of partnership and value-driven relational assets. Industrial Marketing Management, Volume 42 (Number 5). pp. 730-743. doi:10.1016/j.indmarman.2013.05.009

Wakenshaw, Susan Y. L., Ng, Irene C. L., Venters, W., Brown, K., Lloyd, A., Pym, D., Rajarajan, M. and Speed, C. (2013) Revisiting service thinking : the role of technology in contemporary life. In: The 2013 Frontiers in Service Conference, Taipei, Taiwan, 4-7 July 2013

Wakenshaw, Susan Y. L., Venters, Will, Ng, Irene C. L. and Lloyd, Ashley D. (2013) Sense-making of consumer wellbeing in information technology-enabled services from a relational ontology position. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 02/13).

Batista, Luciano, Davis‐Poynter, Simon, Ng, Irene C. L. and Maull, Roger (2013) Transformation of provider and customer organisations to achieve co‐capability in outcome‐based contracts : a viable service systems approach. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 07/13).

Batista, Luciano, Ng, Irene C. L. and Maull, Roger (2013) The homeostasis paradox of new business models. In: Naples forum on service, Naples, 18-21 Jun 2013. Published in: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda ISBN 9788874316847.

Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2013) The role of marketing in the design and innovation of future products in the connected digital economy. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 10/13).

Maull, Roger, Godsiff, Philip and Ng, Irene C. L. (2013) A systems model of a service organization. In: 46th Hawaii International Conference on System Sciences (HICSS), 2013 , Wailea, Maui, HI, 7-10 Jan 2013 pp. 1016-1024. ISBN 9781467359337. doi:10.1109/HICSS.2013.63

2012

Smith, Laura A., Ng, Irene C. L. and Maull, Roger (2012) The three value proposition cycles of equipment-based service. Production Planning & Control, Vol.23 (No.7). pp. 553-570. doi:10.1080/09537287.2011.640055

Ng, Irene C. L., Badinelli, Ralph D., Polese, Francesco, Di Nauta, Primiano, Löbler, Helge and Halliday, Sue, Professor (2012) S-D logic research directions and opportunities : the perspective of systems, complexity and engineering. Marketing Theory, Vol.12 (No.2). pp. 213-217. doi:10.1177/1470593111429519

Ng, Irene C. L., Parry, Glenn, Smith, Laura, Maull, Roger and Briscoe, Gerard (2012) Transitioning from a goods-dominant to a service-dominant logic : visualising the value proposition of Rolls-Royce. Journal of Service Management, Volume 23 (Number 3). pp. 416-439. doi:10.1108/09564231211248480

Ponsignon, Frederic and Ng, Irene C. L. (2012) Axios: end-to-end decision support tool for innovation. In: Schultz, Carsten and Ganz, Walter and Satzger, Gerhard, (eds.) Methods in Service Innovation - Current Trends and Future Perspectives. Stuttgart, Germany: Fraunhofer Verlag. ISBN 9783839603604

Ng, Irene C. L., Guo, Lei and Ding, Yi (2012) Continuing use of information technology as value co-creation : the role of contextual variety and means drivenness. Working Paper. Coventry: Warwick Manufacturing Group. Service Systems Research Group Working Paper Series (Number 07/12).

Wakenshaw, Susan Y. L., Ng, Irene C. L., Karababa, E. and Amey, J. (2012) Dematerialization, density and a new business model for co-creation : the case of chocolate. In: 21st Annual Frontiers in Service Conference, Washington DC, 14-17 Jun 2012

Ng, Irene C. L., Parry, Glenn, Davies, Stephen M. and Lim, Wai Mun (2012) Going with the flow : a systems approach to how an Academic Health Science Centre creates value through collaboration. London: Advanced Institute of Management Research (AIM). (AIM Executive Briefing).

Ng, Irene C. L., Ding, Xin and Yip, Nick (2012) Outcome-based contracts as a new business model : the role of partnership and value-driven relational assets. Working Paper. Coventry: Warwick Manufacturing Group. Service Systems Research Group Working Paper Series (Number 04/12).

Ng, Irene C. L., Vargo, Stephen L. and Smith, Laura A. (2012) Reconceptualising service through a service-dominant logic. Working Paper. Coventry: Warwick Manufacturing Group. Service Systems Research Group Working Paper Series (Number 02/12).

Andreu, Luisa, Ng, Irene C. L., Maull, Roger and Shadbolt, Warren (2012) Reducing the fear of crime in a community as a complex service system : the case of London Borough of Sutton. European Management Journal, Vol.30 (No.5). pp. 410-417. doi:10.1016/j.emj.2012.06.005

Ng, Irene C. L. and Wakenshaw, Susan Y. L. (2012) Representing the customer : the role of marketing in design, technology, and manufacturing/engineering. In: AMA SERVSIG, International service research conference, Helsinki, Finland, 7-9 Jun 2012

Ng, Irene C. L., Badinelli, Ralph, Polese, Francesco , Di Nauta, Primiano , Löbler, Helge and Halliday, Sue (Professor of marketing) (2012) S-D logic research directions and opportunities : the perspective of systems, complexity and engineering. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 11/12).

Smith, Laura A. and Ng, Irene C. L. (2012) Service systems for value co-creation. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 01/12).

Smith, Laura A., Maull, Roger and Ng, Irene C. L. (2012) Servitization and operations management : a service-dominant logic approach. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 10/12).

Ng, Irene C. L. and Andreu, Luisa (2012) Special issue : research perspectives in the management of complex service systems. European Management Journal, Vol.30 (No.5). pp. 405-409. doi:10.1016/j.emj.2012.06.003

Ng, Irene C. L., Parry, Glenn, Smith, Laura A., Maull, Roger and Briscoe, Gerard (2012) Transitioning from a goods-dominant to a service-dominant logic : visualising the value proposition of Rolls-Royce. Working Paper. Coventry: Warwick Manufacturing Group. Service Systems Research Group Working Paper Series (Number 05/12).

Ng, Irene C. L. and Briscoe, Gerard (2012) Value, variety and viability. International Journal of Service Science, Management, Engineering, and Technology, 3 (3). pp. 26-48. doi:10.4018/jssmet.2012070103

Ng, Irene C. L. and Briscoe, Gerard (2012) Value, variety and viability : new business models for co-creation in outcome-based contracts. Working Paper. Coventry: Warwick Manufacturing Group. Service Systems Research Group Working Paper Series (Number 06/12).

Badinelli, Ralph D., Barile, Sergio, Ng, Irene C. L., Polese, Francesco, Saviano, Marialuisa and Di Nauta, Primiano (2012) Viable service systems and decision making in service management. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 08/12).

Badinelli, Ralph, Barile, Sergio, Ng, Irene C. L., Polese, Francesco, Saviano, Marialuisa and Nauta, Primiano Di (2012) Viable service systems and decision making in service management. Journal of Service Management, Volume 23 (Number 4). pp. 498-526. doi:10.1108/09564231211260396

Guo, Lei and Ng, Irene C. L. (2012) The antecedents of salespeople's relational behaviors. Journal of Business & Industrial Marketing, Volume 27 (Number 5). pp. 412-419. doi:10.1108/08858621211236089

Ng, Irene C. L., Smith, Laura A. and Vargo, S. L. (2012) An integrative framework of value. In: 12th International Research Conference in Service Management, La Londe les Maures, France, 29-May 1-Jun 2012 doi:10.1108/S1548-6435(2012)0000009011

Ng, Irene C. L. and Smith, Laura A. (2012) An integrative framework of value. In: Vargo, Stephen L., 1945- and Lusch, Robert F., (eds.) Special Issue – Toward a Better Understanding of the Role of Value in Markets and Marketing (Review of Marketing Research). London: Emerald Group Publishing Limited, pp. 207-243. ISBN 9781780529127

2011

Guo, Lei and Ng, Irene C. L. (2011) Behaviour transformation: an examination of relational governance in complex engineering service. In: Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, (eds.) Complex Engineering Service Systems: Concepts and Research. Decision Engineering, Part 2 . London, U.K.: Springer Verlag London Ltd., pp. 163-179. ISBN 978-0-85729-188-2

Ng, Irene C. L., Parry, Glenn, Maull, Roger and McFarlane, Duncan (2011) Complex engineering service systems: a grand challenge. In: Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, (eds.) Complex Engineering Service Systems: Concepts and Research. Decision Engineering, Part 5 . London, U.K.: Springer Verlag London Ltd., pp. 439-454. ISBN 978-0-85729-188-2

Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, eds. (2011) Complex engineering service systems: concepts and research. Decision Engineering, Part 1-5 . London, U.K.: Springer Verlag London Ltd.. ISBN 978-0-85729-188-2

Ng, Irene C. L., Nudurupati, Sai and Williams, Jason (2011) Redefining organisational capability for value co-creation in complex engineering service systems. In: Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, (eds.) Complex Engineering Service Systems: Concepts and Research. Decision Engineering, Part 2 . London, U.K.: Springer Verlag London Ltd., pp. 109-128. ISBN 978-0-85729-188-2

Ng, Irene C. L., Parry, Glenn, McFarlane, Duncan and Tasker, Paul (2011) Towards a core integrative framework for complex engineering service systems. In: Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, (eds.) Complex Engineering Service Systems: Concepts and Research. Decision Engineering, Part 1 . London, U.K.: Springer Verlag London Ltd., pp. 1-19. ISBN 978-0-85729-188-2

Ng, Irene C. L., Maull, Roger and Smith, Laura A. (2011) Embedding the new discipline of service science. In: Demirkan, Haluk and Spohrer, James C. and Krishna, Vikas, (eds.) The Science of Service Systems. Service Science: Research and Innovations in the Service Economy . New York, NY, U.S.A.: Springer New York LLC, pp. 13-35. ISBN 978-1-4419-8269-8

Guo, Lei and Ng, Irene C. L. (2011) The co-production of equipment-based services: an interpersonal approach. European Management Journal, Vol.29 (No.1). pp. 43-50. doi:10.1016/j.emj.2010.08.005

Yip, Nick K. T. and Ng, Irene C. L. (2011) How does value co-creation manifest itself in higher education? In: British Academy of Management Conference, Birmingham, 13-15 Sep 2011 (Unpublished)

Ng, Irene C. L. and Yip, Nick K. T. (2011) Mechanism design in an integrated approach towards revenue management: the case of Empress Cruise Lines. The Service Industries Journal, Vol.31 (No.3). pp. 469-482. doi:10.1080/02642060902838303

Ng, Irene C. L. and Marlowe, S. (2011) Transitioning from goods dominant logic to service dominant logic : the case of Rolls-Royce. In: The 12th International Research Symposium on Service Excellence in Management (QUIS12), Cornell University, Ithaca, New York, 2-5 Jun 2011 (Unpublished)

Ng, Irene C. L. and Briscoe, Gerard (2011) Value, variety and viability : designing for co-creation in a complex system of direct and indirect (goods) service value proposition. In: The 2011 Naples Forum on Service - Service Dominant logic,Network & Systems Theory and Service Science:integrating three perspectives for a new service agenda, Capri, Italy, 14-17 Jun 2011 (Unpublished)

2010

Ng, Irene C. L. (2010) Service systems of co-created value: the future of customer-centricity? [Online]. (http://www.mycustomer.com/topic/customer-experienc...). http://www.mycustomer.com/topic/customer-experience/: .

Ng, Irene C. L. (2010) Editorial: special issue on pricing and revenue models in the new service economy. Journal of Revenue and Pricing Management, Vol.9 (No.3). pp. 195-197. doi:10.1057/rpm.2010.4

Ng, Irene C. L. (2010) The future of pricing and revenue models. Journal of Revenue and Pricing Management, Vol.9 (No.3). pp. 276-281. doi:10.1057/rpm.2010.11

Ng, Irene C. L. (2010) Evaluating value co-creation in a complex service system of multiple stakeholder outcomes. In: 19th Annual Frontiers in Service Conference, Karlstad, Sweden, 10-13 Jun 2010

Ng, Irene C. L. and Ding, X. (2010) Outcome-based contract performance and value co-production in B2B maintenance and repair service. In: 11th International Research Seminar in Service Management, La Londe, France, 24 to 26 May 2010. Published in: Proceedings of the 11th International Research Seminar in Services Management

Ng, Irene C. L. and Nudurupati, Sai (2010) Outcome-based service contracts in the defence industry – mitigating the challenges. Journal of Service Management, Vol.21 (No.5). pp. 656-674. doi:10.1108/09564231011079084

Ng, Irene C. L. and Yip, Nick K. T. (2010) Theoretical foundations in the pricing of intermediating services : the case of payments via mobile phones. Journal of Revenue and Pricing Management, 9 (3). pp. 217-227. doi:10.1057/rpm.2010.6

Ng, Irene C. L. (2010) Value and systems perspectives in combining human and automated services: commentary on "seven challenges to combining human and automated service". Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration, Vol.27 (No.1). pp. 81-84. doi:10.1002/cjas.141

Ng, Irene C. L., Parry, G., Smith, L. and Maull, R. (2010) Value cocreation in complex engineering service systems : conceptual foundations. In: Forum on Markets and Marketing : Extending the Service Dominant Logic,, Cambridge, UK, 24-26 Sep 2010 (Unpublished)

2009

Ng, Irene C. L., Maull, Roger and Yip, Nick K. T. (2009) Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry. European Management Journal, Vol.27 (No.6). pp. 377-387. doi:10.1016/j.emj.2009.05.002

Ng, Irene C. L. (2009) How do consumers perceive value and price: understanding value-based pricing. [Online]. (http://hstalks.com/lib.php?t=HST93.2224_1_3&c=250). London, U.K.: Henry Stewart Talks.

Advanced Institute of Management Research (Including: Haynes, Kathryn, Battisti, Giuliana, Blackmon, Kate, Grugulis, Irena, Ng, Irene C. L. and Spring, Martin). (2009) Response from AIM service fellows cohort on "strengthening EU services" by Department of Business, Enterprise and Regulatory Reform. London, U.K.: Advanced Institute of Management Research. (Advanced Institute of Management (AIM) Research Working Paper Series).

Ng, Irene C. L. and Yip, Nick K. T. (2009) Identifying risk and its impact on contracting through a benefit based-model framework in business to business contracting: case of the defence industry. In: 1st CIRP Industrial Product-Service Systems (IPS2) Conference, Cranfield University, Cranfield, U.K., Apr 1-2, 2009. Published in: Proceedings of the 1st CIRP Industrial Product-Service Systems (IPS2) Conference pp. 207-215. ISSN ISBN: 978-0-9557436-5-8.

Ng, Irene C. L. and Yip, N. (2009) B2B performance-based contracts in services : the attributes of value co-creation. In: 11th Quality in Services Symposium, Wolfsburg, Germany, 11-14 Jun 09. Published in: 11th Quality in Services Symposium

Ng, Irene C. L. and Maull, Roger (2009) Embedding the new discipline of service science: a service science research agenda. In: IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, 2009 (SOLI '09), Chicago, IL, U.S.A., Jul 22-24, 2009. Published in: Proceedings of the IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, 2009 (SOLI '09) pp. 68-73. ISSN ISBN: 978-1-4244-3540-1. doi:10.1109/SOLI.2009.5203906

Butterfield, Joe, Ng, Irene C. L., Roy, Rajkumar and McEwan, William (2009) Enabling value co-production in the provision of support service engineering solutions using digital manufacturing methods. In: Winter Simulation Conference 2009, Austin, TX, U.S.A., 13-16 Dec 2009 . Published in: Proceedings of the Winter Simulation Conference 2009 pp. 3009-3022. ISSN ISBN: 978-1-4244-5770-0. doi:10.1109/WSC.2009.5429222

Advanced Institute of Management Research (Including: Ng, Irene C. L., Williams, Jason and Neely, Andy). (2009) Outcome-based contracting: changing the boundaries of B2B customer relationships: an executive briefing. London, U.K.: Advanced Institute of Management Research. (Advanced Institute of Management (AIM) Research Executive Briefing Series).

Ng, Irene C. L. (2009) Outcome-based contracts as an economic driver for service-dominant logic in complex service systems. In: 18th Annual Frontiers in Service Conference, Honolulu, HI, U.S.A., Oct 29 - Nov 1, 2009 (Unpublished)

Guo, Lei and Ng, Irene C. L. (2009) Salesperson’s motivations for cultivating customer relationships. In: 9th International Conference on Relationship Marketing , Freie Universität, Berlin, Germany, Sep 29 - Oct 1st, 2009. Published in: Proceedings of the 9th International Conference on Relationship Marketing

Wild, Peter, McFarlane, Duncan and Ng, Irene C. L. (2009) Taming the ecology of transdisciplinary services research: combining, strategic, tactical, and operational views in integrative services research. In: 18th Annual Frontiers in Service Conference, Honolulu, HI, U.S.A., Oct 29 - Nov 1, 2009 (Unpublished)

Ng, Irene C. L. (2009) A demand-based model for the advance and spot pricing of services. Journal of Product & Brand Management, Vol.18 (No.7). pp. 517-528. doi:10.1108/10610420910998244

2008

Ng, Irene C. L. (2008) Service innovation and the role of science, technology, engineering and mathematics: ten challenges for industry, academia and government. Exeter, U.K.: Centre for Service Research, University of Exeter Business School.