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Number of items: 6.
Chartered Institute of Management Accountants
Silvestro, Rhian, Fitzgerald, Lin, Johnston, Robert and Voss, Christopher (1992) Towards a classification of service processes. International Journal of Service Industry Management, 3 (3). pp. 62-75. doi:10.1108/09564239210015175 ISSN 0956-4233.
China Europe International Business School (CEIBS)
Wang, Qiang, Zhao, Xiande and Voss, Christopher (2016) Customer orientation and innovation : a comparative study of manufacturing and service firms. International Journal of Production Economics, 171 . pp. 221-230. doi:10.1016/j.ijpe.2015.08.029 ISSN 0925-5273.
Economic and Social Research Council (Great Britain) (ESRC)
Zomerdijk, Leonieke G. and Voss, Christopher (2011) NSD processes and practices in experiential services. Journal of Product Innovation Management, Volume 28 (Number 1). pp. 63-80. doi:10.1111/j.1540-5885.2010.00781.x ISSN 0737-6782.
Guo jia zi ran ke xue ji jin wei yuan hui (China) [National Natural Science Foundation of China] (NSFC)
Wang, Qiang, Zhao, Xiande and Voss, Christopher (2016) Customer orientation and innovation : a comparative study of manufacturing and service firms. International Journal of Production Economics, 171 . pp. 221-230. doi:10.1016/j.ijpe.2015.08.029 ISSN 0925-5273.
Research Grants Council (RGC)
Wang, Qiang, Zhao, Xiande and Voss, Christopher (2016) Customer orientation and innovation : a comparative study of manufacturing and service firms. International Journal of Production Economics, 171 . pp. 221-230. doi:10.1016/j.ijpe.2015.08.029 ISSN 0925-5273.
W. P. Carey School of Business
Ostrom, Amy L., Parasuraman, A., Bowen, David Earl, Patricio, Lia and Voss, Christopher (2015) Service research priorities in a rapidly changing context. Journal of Service Research, 18 (2). pp. 127-159. doi:10.1177/1094670515576315 ISSN 1094-6705.
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