Number of items: 1.
Chartered Institute of Management Accountants
Silvestro, Rhian, Fitzgerald, Lin, Johnston, Robert and Voss, Christopher
(1992)
Towards a classification of service processes.
International Journal of Service Industry Management, 3
(3).
pp. 62-75.
doi:10.1108/09564239210015175
ISSN 0956-4233.
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