2021

(2021) COVID 19 - lessons for the service professional. In: 28th EurOMA Conference, Berlin, Germany, 04 -07 Jul 2021 (Submitted)

2014

Macintyre, Mairi and Wang, Yuwei (2014) Identifying limits of the product service system theory and the implications for innovation : international video entertainment company. In: 21st EurOMA conference - operations management in an innovation economy, Palermo, Itlay, 20-25 Jun 2014

2013

Velikanov, Ivan, Macintyre, Mairi and Angelis, Jannis (2013) Reconfiguring the product-service mix : servitisation strategies in medical devices. In: The Spring Servitization Conference, Aston University, UK, 12-14 May 2013 (Unpublished)

Velikanov, Ivan, Macintyre, Mairi and Angelis, Jannis (2013) Service strategy transition : product and service offerings in medical devices. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 04/13).

2012

Angelis, Jannis, Parry, Glenn and Macintyre, Mairi (2012) Discretion and complexity in customer focused environments. European Management Journal, Vol.30 (No.5). pp. 466-472. doi:10.1016/j.emj.2012.05.005

Macintyre, Mairi and Bestwick, Stuart (2012) Opportunities to improve health visiting services through lean thinking. In: Macaulay, Linda A. and Miles, Ian and Wilby, Jennifer and Tan, Yin Leng and Zhao, Liping and Theodoulidis, Babis, (eds.) Case Studies in Service Innovation. Service Science: Research and Innovations in the Service Economy . Springer New York, pp. 95-99. ISBN 9781461419716

Jones, Sarahjane, Macintyre, Mairi and Neailey, Kevin (2012) An integrated safety measurement model : a new perspective for performance measurement. Working Paper. Coventry: WMG. WMG Service Systems Research Group Working Paper Series (Number 09/12).

2011

Angelis, Jannis, Macintyre, Mairi, Dhaliwal, Jag, Parry, Glenn and Siraliova, Jelena (2011) Customer centered value creation. Issues of Business and Law, Vol.3 (No.3). pp. 11-19.

Meredith, James O., Grove, Amy L., Walley, Paul, Young, Fraser and Macintyre, Mairi (2011) Are we operating effectively? A lean analysis of operating theatre changeovers. Operations Management Research, Vol.4 (No.3-4). pp. 89-98. doi:10.1007/s12063-011-0054-6

Macintyre, Mairi and Parry, Glenn and Angelis, Jannis, eds. (2011) Service design and delivery. Service science: Research and innovations in the service economy . New York: Springer. ISBN 9781441983206

2010

Grove, Amy L., Meredith, James O., Macintyre, Mairi, Angelis, Jannis and Neailey, Kevin (2010) Lean implementation in primary care health visiting services in National Health Service UK. Quality and Safety in Health Care, Vol.19 (No.5). pp. 1-5. doi:10.1136/qshc.2009.039719

Grove, Amy L., Meredith, James O., Macintyre, Mairi, Angelis, Jannis and Neailey, Kevin (2010) UK health visiting : challenges faced during lean implementation. Leadership in Health Services, Vol.23 (No.3). pp. 204-218. doi:10.1108/17511871011061037

2008

Angelis, J., Watt, C. and Macintyre, Mairi (2008) Customer value and lean operations in a self-care setting. In: Currie, W. and Finnegan, D., (eds.) Integrating Healthcare with ICT. Radcliffe Publishing Ltd., pp. 3-34.