Journal Article

Badham, Stephen P., Poirier, M., Gandhi, N., Hadjivassiliou, A. and Maylor, Elizabeth A. (2016) Aging and memory as discrimination : influences of encoding specificity, cue overload, and prior knowledge. Psychology and Aging, 31 (7). pp. 758-770. doi:10.1037/pag0000126

Blut, Markus, Evanschitzky, Heiner, Backhaus, Christof, Rudd, John M. and Marck, Michael (2016) Securing business-to-business relationships : the impact of switching costs. Industrial Marketing Management, 52 . pp. 82-90. doi:10.1016/j.indmarman.2015.05.010

Brandes, Leif, Nüesch, Stephan and Egon, Franck (2016) Death-related publicity as informational advertising : evidence from the music industry. Marketing letters, 27 (1). pp. 143-157. doi:10.1007/s11002-014-9322-1

Butler, Michael J. R., O'Broin, Holly L. R., Lee, Nick and Senior, Carl (2016) How organizational cognitive neuroscience can deepen understanding of managerial decision-making : a review of the recent literature and future directions. International Journal of Management Reviews, 18 (4). pp. 542-559. doi:10.1111/ijmr.12071

Cadogan, John W. and Lee, Nick (2016) Distinguishing valid from invalid causal indicator models. Measurement : Interdisciplinary Research and Perspectives, 14 (4). pp. 162-166. doi:10.1080/15366367.2016.1264235

Chang, Woojung, Franke, George R. and Lee, Nick (2016) Comparing reflective and formative measures : new insights from relevant simulations. Journal of Business Research, 69 (8). pp. 3177-3185. doi:10.1016/j.jbusres.2015.12.006

Habel, Johannes, Alavi, Sascha, Schmitz, Christian, Schneider, Janina-Vanessa and Wieseke, Jan (2016) When do customers get what they expect? Understanding the ambivalent effects of customers’ service expectations on satisfaction. Journal of Service Research, 19 (4). pp. 361-379. doi:10.1177/1094670516662350

Habel, Johannes, Schons, Laura Marie, Alavi, Sascha and Wieseke, Jan (2016) Warm glow or extra charge? The ambivalent effect of corporate social responsibility activities on customers’ perceived price fairness. Journal of Marketing, 80 (1). pp. 84-105. doi:10.1509/jm.14.0389

Lee, Nick and Cadogan, John (2016) Welcome to the desert of the real : reality, realism, measurement, and C-OAR-SE. European Journal of Marketing, 50 (11). pp. 1959-1968. doi:10.1108/EJM-10-2016-0549

Santos-Vijande, María Leticia, López-Sánchez, José Ángel and Rudd, John M. (2016) Frontline employees’ collaboration in industrial service innovation : routes of co-creation’s effects on new service performance. Journal of the Academy of Marketing Science, 44 (3). pp. 350-375. doi:10.1007/s11747-015-0447-4

Sintonen, Sanna, Tarkiainen, Anssi, Cadogan, John W., Kuivalainen, Olli, Lee, Nick and Sundqvist, Sanna (2016) Cross-country cross-survey design in international marketing research. International Marketing Review, 33 (3). pp. 454-482. doi:10.1108/IMR-11-2014-0348

Book

McDonald, Malcolm and Wilson, Hugh (2016) Marketing plans : how to prepare them, how to profit from them. Hoboken, N.J. : Wiley. ISBN 9781119217176